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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: COMMUNITY SERVICES BRANCH MANAGER, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Public Library
Apply Start Date
Apply End Date
Open Until Filled
Full Time
40 Per Week
$66,642 - $87,367 annually


The Worcester Public Library is seeking a Community Services Branch Manager (Graduate Librarian, Grade 4). This position is a professional, supervisory position reporting directly to the Community Services Coordinator. This Community Services Branch Manager will be responsible for supervising the daily operations of assigned branches – including the supervision of staff, assisting patrons of all ages, and managing the adult collections at multiple locations. The employee will be a service-oriented professional who delivers gratifying experiences for library customers and connects them to the information they seek. The ideal person in this position will possess excellent communication and customer service skills, possess comprehensive knowledge of both traditional and emerging reference services and practices, and have experience working with diverse populations in an urban community.
Bilingual and multilingual applicants are encouraged to apply.


  • Demonstrated knowledge of and experience with both traditional and emerging reference services and practices in a public library
  • Demonstrated leadership abilities, strong problem-solving, time management, and conflict resolution skills
  • Excellent interpersonal, written, and verbal communication skills and the ability to communicate with professional and paraprofessional staff about concepts, ideas, and requirements
  • High level of professionalism and commitment to the organization
  • Strong commitment to consistent excellent customer service to a diverse population in an urban environment
  • Embrace opportunities to learn in a fast-paced changing environment
  • Demonstrate proficiency in current and emerging technologies
  • Proven written and oral communication skills
  • Ability to respond effectively to the needs of patrons of all age groups
  • Ability to plan short-term and long-term work objectives with staff
  • Ability to plan, assign tasks, and to follow-up to ensure quality of work, completeness of tasks, and to hold staff accountable for their actions
  • Ability to take initiative and take responsibility for unit’s productivity
  • Ability to organize, direct, coordinate, coach and supervise staff
  • Ability to take initiative in improving existing work techniques and procedures
  • Ability to work independently and as part of a team
  • Ability to create positive working relationships with a diverse staff
  • Ability to maintain confidentiality


  • MLS/MLIS from a library school accredited by the American Library Association or approved by the Massachusetts Board of Library Commissioners.
  • Three (3) years of professional library work after receipt of MLS.
  • Broad working knowledge of general reference practices in a public library.
  • Two (2) years of supervisory experience in public, academic, special library or within a similar adult services field
  • Ability to successfully pass CORI/SORI.
  • Reliable transportation to travel between required locations.


  • Two (2) years of supervisory experience in a public library.

SALARY RANGE: $66,642 - $87,367 annually, full-time, with an excellent benefits package.

The Worcester Public Library makes every effort to support ALA’s “Core Competences of Librarianship” http://www.ala.org/educationcareers/careers/corecomp as approved and adopted as policy by the ALA Council, January 27th 2009 and, as an Affirmative Action/Equal Opportunity Employer, values diversity and aims to have its workforce reflect the community. To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Applications received prior to or on FRIDAY, FEBRUARY 3rd, 2023 will receive preference.  Preference is given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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