The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF HUMAN RESOURCES
CITY OF WORCESTER
The City of Worcester seeks qualified candidates for the position of Senior Customer Service Representative for the Department of Human Resources. This position is the first point of contact in the Human Resources Office and serves as reception for the department. Under the general direction of the Director of Benefits, the position is responsible for providing exemplary customer service to City of Worcester employees, retirees, residents/constituents., and will work closely with Human Resources leads to ensure administrative functions are completed accurately and on time, including processing of employee benefits, performing audits to ensure integrity of employee data, and new hire onboarding support. The position will provide information related to employment matters in person, by phone, and email.
Bilingual and multilingual applicants are encouraged to apply.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
SALARY RANGE: $21.68 - $26.35 hourly, full-time, with an excellent benefits package.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Open until filled, applications received on or prior to FRIDAY, NOVEMBER 3, 2023, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.