Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, September 29, 2023. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: REGIONAL DISPATCHER II, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Apply Start Date
Apply End Date
Full Time
40 Per Week
Starting Salary $26.44 Per Hour


The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the direction of the Communications Director, the city operates a state-of the art emergency Communications Center and this position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from the Communication Center. Public Safety Dispatchers report to and work directly under a Shift Supervisor and receive on the job training to prepare and complete the necessary certifications. Once trained and released from trainee status, employees are promoted to Regional Dispatcher II, Step 2 and have an opportunity to participate in collateral assignments. Further promotional opportunities to Regional Dispatcher III/CTO and Supervisor also exist.

Bilingual applicants are encouraged to apply.


  • Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Excellent verbal and written communications skills
  • Operate a computer-aided-dispatch (CAD) system
  • Answer telephone calls promptly and courteously
  • Complete information from callers and make rapid and accurate determination of the nature and priority of each call
  • Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
  • Monitor safety of field personnel and dispatches assistance as required
  • Ability to communicate in a clear, effective, and calm manner via phone and radio and in writing.
  • Ability to work under pressure

Special Certifications: All required training will be provided by the agency to those not already certified. After training, candidates must successfully obtain required certifications such as APCO Public Safety Telecommunicator and State 911 Dispatch certification.


  • High school diploma/GED or equivalent combination of education and experience
  • Excellent verbal and written communication skills
  • Ability to work rotating shifts including nights, weekends, holidays. Overtime required


  • APCO Public Safety Telecommunicator and State 911 Dispatch certification
  • One (1) year of experience providing dispatching services
  • One (1) year of experience providing customer service in an office environment
  • One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds

STARTING SALARY: $26.44 hourly, $27.39 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package.

To apply, please visit: or send resume and cover letter on or before FRIDAY, SEPTEMBER 29 2023 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall Human Resources, 508-799-1030,

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
Contact Us
Services Tour

Facebook, X, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2023 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website