Job Details

REGIONAL DISPATCHER II
CITY OF WORCESTER
EMERGENCY COMMUNICATIONS

The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in the Department of Emergency Communications. Under the direction of the Communications Director, the city operates a state-of the art emergency Communications Center and this position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from the Communication Center. Public Safety Dispatchers report to and work directly under a Shift Supervisor and receive on the job training to prepare and complete the necessary certifications. Once trained and released from trainee status, employees are promoted to Regional Dispatcher II, Step 2 and have an opportunity to participate in collateral assignments. Further promotional opportunities to Regional Dispatcher III/CTO and Supervisor also exist.

Bilingual applicants are encouraged to apply.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated computer proficiency; proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communications skills
• Operate a computer-aided-dispatch (CAD) system
• Answer telephone calls promptly and courteously
• Complete information from callers and make rapid and accurate determination of the nature and priority of each call
• Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
• Monitor safety of field personnel and dispatches assistance as required
• Ability to communicate in a clear, effective, and calm manner via phone and radio and in writing.
• Ability to work under pressure

Special Certifications: All required training will be provided by the agency to those not already certified. After training, candidates must successfully obtain required certifications such as APCO Public Safety Telecommunicator and State 911 Dispatch certification.

MINIMUM REQUIREMENTS:

• High school diploma/GED or equivalent combination of education and experience
• Excellent verbal and written communication skills
• Ability to work rotating shifts including nights, weekends, holidays. Overtime required

PREFERRED QUALIFICATIONS:

• APCO Public Safety Telecommunicator and State 911 Dispatch certification
• One (1) year of experience providing dispatching services
• One (1) year of experience providing customer service in an office environment
• One (1) year of experience communicating and working with populations diverse in language, socio-economic status, race/ethnicity and/or cultural backgrounds

STARTING SALARY: $26.44 hourly, $27.39 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, SEPTEMBER 29 2023 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.