CASE MANAGER
YOUTH OPPORTUNITIES OFFICE
CITY OF WORCESTER
The City of Worcester seeks qualified applicants for a Case Manager for the Division of Youth Opportunities (DYO) within the Department of Health and Human Services. The Case Manager will maintain a caseload of assigned youth as part of the YouthWorks Grant, to provide them with daily supervision and support. The Division of Youth Opportunities provides summer jobs for inner city youth between the ages of 15-24. This position will work collectively with Division of Youth Opportunities (DYO) Site Coordinators, Assistant Site Coordinators, and Youth Workers to ensure a positive working and learning experience at Recreation Worcester summer program sites.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
- Establish and maintain a positive working relationship with Site Coordinators, Assistant Site Coordinators, and Youth Workers to ensure a successful experience for all Youth Workers
- Conduct Recreation Worcester orientation and facilitate work readiness trainings for youth staff
- Work with Site Coordinators and DYO staff to manage youth worker job and training attendance
- Manage documentation of Youth Worker incidents and address issues that arise, alongside Assistant Program Coordinator and Program Coordinator
- Conduct in-person site visits throughout the week to outdoor Recreation Worcester worksites and assist with problem solving in the event of conflict, escalate to Program Coordinator when appropriate
- Communicate with Youth Workers weekly to ensure a successful job experience, including assisting through any work-based challenges
- Assist in monitoring and accurately maintaining weekly timesheets and distributing weekly payroll
- Assist Site Coordinators in implementing and completing the Work Based Learning Plans for all assigned Youth Workers
- Conduct reflection activities and end-of-program surveys to assist with program improvement and skill development
- Participate in staff training
- Meet with DYO team to provide weekly status reports on the work sites and assigned Youth Workers
- Lead the collection and accurate entry of YouthWorks grant-specific data, ensuring timely and complete submissions of all required forms
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Proficient in Microsoft Office
- Ability to be detail oriented
- Demonstrated ability to supervise and/or lead staff and/or volunteers
- Ability to communicate and work effectively with diverse populations
- Ability to be a team player and problem solver
- Ability to work with youth aged 15-25 from diverse backgrounds
- Ability to multitask in a busy, fast-moving environment
- Familiarity with Worcester communities and resources
- Ability to receive constructive feedback from supervisor
- Ability to travel daily to different Recreation Worcester sites
- Ability to build relationships and networking skills with students, colleagues, and community members
- Ability to work with youth with special educational or emotional needs
MINIMUM REQUIREMENTS:
- Associate’s degree in Human Services or other related field; Or,
o High school Diploma or equivalent with one (1) year of related experience
- Staff or volunteer supervision experience
- One (1) year of experience working with children and families from diverse cultural, socioeconomic backgrounds and abilities
- Valid Driver’s License and access to reliable transportation
- Must pass a criminal background check (CORI & SORI)
PREFERRED QUALIFICATIONS:
- One (1) year of experience facilitating out of school activities and programming
- Two (2) years of experience with staff or program participant supervision
- Two (2) years of administrative experience
- Worcester Resident
- Bilingual candidate
SALARY: $20.00 hourly, full-time, temporary, non-benefitted.
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, FEBRUARY 28, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.
