Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: VETERANS AGENT, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Health and Human Services
Apply Start Date
Apply End Date
Open Until Filled
Full Time
40 Per Week
$70,468 - $107,572 annually


The City of Worcester is seeking qualified applicants for a Veterans Agent for the office of Veterans’ Services within the Health and Human Services Department. Under the direction of the Commissioner of Health and Human Service, the Veterans Agent performs administrative and professional work in planning, organizing and carrying out programs/benefits from state and federal agencies to meet the economic and medical needs of military veterans and their eligible dependents in accordance with State and Federal laws and regulations. This position prepares and verifies monthly benefits, prepares department payroll and bills and payable vouchers; and prepares and administers the state formula grant. Prepare and administer the annual department operating budget; reconcile expenditures with auditing and treasury departments and Mass. Executive Office of Veterans Services. The employee is required to perform all similar or related duties.

Bilingual applicants are encouraged to apply.


  • Working knowledge of applicable State and Federal veteran service programs, regulations, other applicable local, state and federal agencies, and other non-profit programs (i.e. health care systems and social services) that provide support to veterans and their eligible dependents
  • Understanding of the needs of veterans experiencing a personal crisis to include, but not limited to
  • eviction, unemployment addiction and mental health issues
  • Knowledge of office software, Internet, web sites and social media in support of department services and programs
  • Ability to prepare and manage budgets and provide oversight of complex Division financials
  • Working knowledge of municipal budgetary policies and standard operating practices
  • Excellent organizational skills
  • Demonstrated proficiency with computers, Microsoft Office Suite and data processing skills with office software including word processing and spreadsheet applications
  • Effective counseling and diplomacy skills when dealing with veterans or their spouses/family with sensitive, personal issues
  • Skilled in advocacy and mediation; must have empathy with veterans, spouses and other eligible dependents
  • Strong math, research and analytical skills
  • Excellent written and verbal communication skills
  • Ability to establish and maintain effective working relationships with veterans, their dependents and families, subordinates, and officials of agencies dealing with veterans' affairs
  • Ability to read and interpret and apply Federal, State and local laws and ordinances
  • Ability to manage multiple tasks simultaneously in a detailed and organized manner in a fast-paced environment
  • Ability to meet and communicate with veterans in crisis (mentally and/or physically) in a vulnerable period of their lives
  • Ability to handle problems and emergencies effectively; ability to be an advocate for veterans and to communicate clearly, both orally and in writing
  • Ability to maintain confidential information
  • Ability to maintain, manage, and organize records
  • Ability to deal appropriately with clients, City employees, City officials, other governmental agencies, and the public


  • Bachelor's Degree, and a minimum of three (3) years of related experience OR;

o An equivalent combination of education & experience that provides the knowledge, skills, and abilities to perform the required duties of the position in lieu of the above-mentioned requirements.

  • Excellent verbal and written communication skills
  • Proficiency with computers, including Microsoft Office Suite and Online platforms
  • A Valid Driver’s license and reliable transportation
  • Experience with employee supervision
  • Honorably discharged veteran and have the ability to obtain VSO certification within six (6) months of hiring


  • Master’s Degree social science, social work, counseling, business/public administration, or related field
  • Five (5) years of related experience working with veterans and their dependents
  • Two (2) years of management experience

SALARY RANGE: $70,468 - $107,572 annually, exempt, full-time, with an excellent benefits package

To apply, please visit: or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, preference provided to applicants who applied on or before 9/15/2023. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030,

City of Worcester
Worcester 311
Monday - Friday
8 a.m. - 5 p.m.
Phone: 311
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