CITY OF WORCESTER | Municipal Operations Committee Meeting | Wednesday, March 12, 2008 | Department of Public Works & Parks | Convened: 5:37 P.M. | Adjourned: 6:35 P.M. |
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Mayor
Konstantina B. Lukes | 
www.ci.worcester.ma.us |
Clerk of the City Council
David J. Rushford | Committee Members | | Chairperson Frederick C Rushton | | Councilor Paul P Clancy Jr | | Councilor Michael J Germain |
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Customer Service Center 76 East Worcester Street | |
| Present Were: | Chairperson Councilor Frederick C Rushton
Councilor Paul P Clancy Jr
Councilor Gary Rosen | | | | | Also: | DPWP Commissioner Robert L. Moylan, Jr.
DPWP Director of Customer Service Donna D'Erricco
DPWP Customer Service Staff Ellen Dalbec
DPWP Business Manager Daniel Curtis
City Clerk David J. Rushford, clerk | | | |
| 1. | CUSTOMER SERVICE CENTER | |
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| | | 1a. | Report of the Committee on Public Works Upon the Communication of the City Manager transmitting informational communication relative to the City Council request to provide a detailed service report of the Customer Service Operations that would include how many calls were answered per seconds and how many issues were resolved to the satisfaction to the caller.
# 17a CC March 11, 2008 | Attachments | | | | | | | Recommend Hold | |
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| | | 1b. | Report of the Committee on Public Works Upon the communication of the City Manager transmitting informational communication relative to new services at DPW&P Customer Service Center.
# 17b CC March 11, 2008 | Attachments | | | | | | | Recommend Hold | | | | | | | | Chairman's Orders | | | | Request the City Manager request the Commissioner of Public Works and Parks to provide the City Council with a summary of data from the Automatic Call Distribution module in use at the Customer Service Center, 76 East Worcester Street. | |
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