× IMPORTANT UPDATE: Several City buildings offering municipal services are open to the public by appointment only. More Info | Coronavirus Info

Office of Urban Innovation

Eric D. Batista, Director

Rear Facade of City Hall from the Common Oval


The Office of Urban Innovation is committed to creating an infrastructure where we begin to look at innovative ways to improve service delivery and get Worcester moving in the direction of creating a Smart City. This includes data analytics, process engineering, performance measures and Smart-Cities solutions, all designed to boost customer service and save taxpayer money through greater accountability and improved efficiency.

This office will focus on three main objectives:

  1. Develop performance management processes with departments.
    • Design and establish a performance measure program, which will use data to understand and measure areas of underperformance and improve service throughout city government.
    • Design and establish an Open Data Portal and Dashboard for greater transparency and communication with the public.
  2. Create and establish LEAN Management Principles to address some of the City's most challenging operational and customer service issues.
  3. Create a Smart Cities team that works on innovative solutions using technology to leverage new opportunities and development.

Programs & Initiatives

Illustration of Stack of File Folders and One With Lock and Key
Open Data Portal - Data Informing Government (DIG) Worcester
Data Informing Government (DIG) Worcester is the City's new open data portal. Functional transparency is a primary focus for DIG Worcester; however, it is also intended to become a platform upon which to showcase the City's data driven approach to meeting its challenges and strategic goals.
Rear Facade of City Hall from the Oval
City of Worcester Strategic Plan
The City of Worcester Strategic Plan, developed and launched in fiscal year 2020 after public input through formatted focus groups and a City-wide survey, is a key complement to the City's future Master Plan and the Worcester Public Schools' Strategic Plan.

Contact Information

Office of Urban Innovation
City Hall Room 312
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1175
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Site Map

© 2020 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov