Our goal during a winter storm is to keep streets open, essential traffic moving, and return streets to safe traveling conditions as soon as possible. Please review the Winter Weather Guide for important information to help you through the winter.
Calls for service should be avoided early in a storm, since it may take several hours for plows to make their way to your street. If you believe that a request for service is warranted and sufficient time has elapsed for us to have responded, please call our snow complaint number at 508-929-1300.
When Worcester has a winter storm, the City's goal is to keep the streets cleared and safe.
Property owners or occupants are responsible for keeping their property clear of snow and ice.
The Winter Parking Ban is designed to keep streets open, safe, and essential traffic moving.
Yes. All City streets are plowed. Main roads and major arteries are plowed before smaller side streets. Likewise, paved roads are plowed with better quality due to the condition of the road itself while private roads are often dirt roads that are rutted and have potholes making them more difficult to plow.
Sidewalks must be cleared 10 hours after snow ceases to fall. Sidewalks must be cleared four (4) feet wide in front of property and on all sides of a corner property.
Typically, one inch (1") of snow must accumulate.
Seniors and the disabled can call the Customer Service Center at 508-929-1300 for a list of agencies and phone numbers that may be able to assist in snow removal.
Vehicles will be ticketed and towed at the owner's expense.
Streets not under the Permanent Ban can have a Declared Ban that can go into effect with a forecast of inclement weather. When a Declared Ban goes into effect, parking is typically allowed on only one side of the street. To find out about restrictions on any street, call 508-929-1300 or visit Online Customer Service.
A Permanent Ban remains in effect from December 1st through April 30th on Emergency Arteries, WRTA Bus Routes and streets that are critical to the flow of traffic. There is no parking on one or both sides of the street between 2 a.m. and 6 a.m. and anytime a snow emergency is declared.
Winter sand is free and available to residents using hand buckets only. It can be picked up at three sites; at the DPW&P Yard on Clark Street near the intersection of East Mountain Street, Albany Street between the salt sheds and at the Millbury Street Drop-Off Center next to the VFW Post. Salt is not available.
Report this to Customer Service at 508-929-1300 as soon as possible.
We ask that residents help out by keeping the hydrants in front of your property clear of snow.
Plows are fixed and angled to the right so when plowing, snow may end up on the driveway that you just shoveled. We apologize for any inconvenience this causes but plow blades cannot be lifted as they pass by a driveway. You may wish to clear your driveway several times during the storm or wait until the storm and plowing operations have ended.
Working together, we will be able to provide the important services of Worcester's winter maintenance program - keeping streets open, essential traffic moving, and returning streets to safe travelable conditions quickly. Learn more about Worcester's snow operation.
76 East Worcester Street
Worcester, MA 01604
Monday - Friday
7:30 a.m. - 5 p.m.