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Winter Weather

Our goal during a winter storm is to keep streets open, essential traffic moving, and return streets to safe traveling conditions as soon as possible. Please review the Winter Weather Guide for important information to help you through the winter.

Top Services

Service Requests

Calls for service should be avoided early in a storm, since it may take several hours for plows to make their way to your street. If you believe that a request for service is warranted and sufficient time has elapsed for us to have responded, please call our snow complaint number at 508-929-1300.

Winter Weather Guide

Winter is Here

Winter is Here

Don't get left in the cold. Stay in the know and be prepared for emergencies. Watch the short video to learn more about ALERTWorcester. You can watch the video in a variety of languages, such as, English, Albanian, Arabic, Spanish, Chinese, French, Portuguese, Vietnamese and Twi!

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Winter Storm Guide

Working together, we will be able to provide the important services of Worcester's winter maintenance program - keeping streets open, essential traffic moving, and returning streets to safe travelable conditions quickly. Learn more about Worcester's snow operation.

Contact Information

Customer Service
76 East Worcester Street
Worcester, MA 01604

Accessible via WRTA Bus Line. View Schedules

Phone: 508-929-1300
Fax: 508-799-1448
Email Us

Office Hours:
Monday - Friday
7:30 a.m. - 5 p.m.

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City of Worcester Customer Service



National Grid




City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
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