Frequently Asked Questions
Q: Can the child go to any school/park, or do they have to go to the one in their neighborhood?
A: Yes, they can go to any school/park in session.
Q: Can they go to different schools/parks each time, or are they locked in once they choose?
A: They can attend any school/park at any time.
Q: Will food/snacks be provided?
A: There will be food provided to every participant.
Q: What happens if the parent can't pick up their child on time?
A: All parents must pick their children up by dismissal time for that particular school, however if they are running late they must call the coordinator of the site. There is a policy for excessive lateness within the program.
Q: Can children walk to and from the school/park, or do they need a parent to drop them off/pick them up?
A: Children may walk to and from the school/park at the discretion of each parent. The parent will allow this through the registration process.
Q: Who should we call with questions? Who is Customer Service's contact person?
A: Vianna Mercedes, Coordinator (508) 799-1328.
Q: How many employees will be at each site?
A: Between 4 and 5 staff in each school and 7 to 10 staff in each park at all times.
Q: Is there a cost to the program?
A: No, this is a free program.
Q: Is there a deadline for registration?
A: No deadline; there is a rolling admission.
Q: Do children register once at the beginning of the program? Once for each school/park? Once per visit?
A: Children are registered only on the first visit to any participating school/park; it's a universal application for the program.
Q: Will parents be notified if a day is cancelled?
A: The City of Worcester and WPS will notify parents ahead of time of any cancellations prior to programming. During the academic year, the program will be cancelled when the WPS are cancelled. If any cancellations happen during the school day, the WPS will send out a Connect Ed and the City of Worcester will post the cancellation online. During the summer, Recreation Worcester will post online as well as inform parents through ALERTWorcester.
Q: Why would a day be cancelled (severe weather/cold)?
A: Programs will be cancelled due to severe weather such as snow storm, ice storm, extreme cold weather, hurricanes, tornadoes, etc.