Frequently Asked Questions
Q: Can the child go to any park, or do they have to go to the one in their neighborhood?
A: Yes, they can go to any park.
Q: Can they go to different parks each time, or are they locked in once they choose?
A: They can attend any park.
Q: Will food/snacks be provided?
A: Yes, both lunch and dinner.
Q: What happens if the parent can't pick up their child on time?
A: All parents must pick their children up by 5:30 PM, however if they are running late they must call the Program Director.
Q: Can children walk to and from the park, or do they need a parent to drop them off/pick them up?
A: Children may walk to and from the park. That is to the discretion of each parent.
Q: Who should we call with questions? Who is Customer Service's contact person?
A: John Genkos, City Manager's Office.
Q: How many employees will be at each site?
A: Between 5 and 6 staff at all times.
Q: Is there a cost to the program?
A: No, this is a free program.
Q: Is there a deadline for registration?
A: No, there is a rolling admission.
Q: Do children register once at the beginning of the program? Once for each park? Once per visit?
A: Children are registered only on the first visit to the park and at any park; it's a universal application for the program.
Q: Will parents be notified if a day is cancelled?
A: The City of Worcester and WPS will notify parents ahead of time of any cancellations via a text or phone call.
Q: Why would a day be cancelled (severe weather/heat)?
A: Programs will be cancelled due to severe weather such as thunder storms, tornado warnings, hurricanes, etc. Emergency shelters will be provided.