Duties & Responsibilities
If you feel you have been discriminated in Worcester we encourage you to contact us. We offer many forms of free and confidential help:
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Advocate for the human and civil rights of ALL residents of the City.
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Respond to complaints of human rights violations.
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Conduct intake with individuals (in-person or over the phone) who feel as though their human rights are being violated or that they are the victims of discrimination.
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Provide conflict resolution and mediation.
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Provide referrals to local, state and/or federal agencies.
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Provide community educational forums to raise awareness about human rights.
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Work with municipal departments, boards and commissions and city businesses, agencies and organizations to increase compliance with local state and federal laws and raise the level of awareness and sensitivity to human and civil rights issues.
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Improve police/community relations.
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Provide outreach to various racial, ethnic, religious and newcomer communities.
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Educate residents about bias and hate crimes.


