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Office on Disabilities




City Hall Room 101
455 Main Street, Worcester, MA 01608
Phone: (508) 799-8486, Fax: (508) 799-1208
Office Hours: Monday - Friday 8:30 AM - 5:00 PM



The Office on Disabilities ensures that all Worcester residents and visitors with disabilities have access to city programs and services by providing information and referral, advocacy, outreach and educational programs. In addition, this office:

  • Provides services and referrals to the roughly 25% of the Worcester population with disabilities and their families;
  • Monitors the city's development for the proper accessibility protocols;
  • Encourages public awareness of disability issues;
  • Reviews and make recommendations about policies, procedures, services and activities of city departments and agencies as they affect people with disabilities;
  • Works in cooperation with city departments and agencies to bring about full and equal participation by people with disabilities;
  • Advises and assists city officials and employees in ensuring compliance with local, state and federal laws and regulations that affect people with disabilities;
  • Provides information, referrals, guidance and technical assistance to individuals, public agencies, businesses and organization in all matters pertaining to disabilities on a confidential and free basis.

Notify Us of Accessibility Issues

Have you encounted an accessibility issue within the City of Worcester? Whether it's an excessively heavy door, an inappropriate curb cut, an inaccessible entryway or any other problem or issue, we'd like to know about it. Please use our Feedback Form and select "Accessibility" as the category so that we may investigate and respond accordingly.

Help America Vote Act

The City of Worcester is proud to have AutoMARK Voter Assist Terminals, "ballot-marking" devices, at each polling location throughout the City. These terminals are designed to provide persons with disabilities a private and independent way to vote although the terminal may be used by anyone. The following video is designed to explain the AutoMARK device and its many features:

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