John R. Kelly
Can I file a complaint if I think there is a violation of the building code or zoning ordinance?
The Division of Building and Zoning is responsible for improving public safety and enforcing construction codes. Performing state mandated regulatory functions and requisite permitting to support development in the community is a fundamental role of the department.
The Building and Zoning Division enforces rigorous construction and safety codes including the Massachusetts' State Building, Electrical, Plumbing and Gas Codes. Adherence to these building regulations improves the living conditions of residents in existing dwellings, and assures safety and quality in new construction.
The division is responsible for the interpretation and enforcement of the City of Worcester Zoning Ordinance. Senior management attends all Zoning Board of Appeals and Planning Board meetings in an advisory capacity. At the public’s request research and analysis of zoning compliance enables zoning determination letters to be rendered, which is often the initial response to most development projects within the city.
Staff also participates in the weekly Interdepartmental Review Team meetings with representatives from several key departments, including Planning, Law, Public Works, and Fire Department. Weekly meetings take place to review all new and proposed applications to the Planning Board and Zoning Board of Appeals, prior to application submittals. This review service expedites permitting, reduces redundancy, and increases the overall efficiency of Board reviews.
Building & Zoning staff members are available to assist and answer questions Monday through Friday from 8:00 AM to 5:00 PM. The inspectors are generally available (at the 25 Meade Street office location) Monday through Friday from 8:00 AM to 9:00 AM and from 3:30 PM to 4:30 PM. They are in the field conducting inspections from 9:00 AM to 3:30 PM.