Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, November 22, 2019. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: VETERANS AGENT, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
  • In Person at Human Resources (See Special Notes in Description Below If Any)
Veterans' Services
Apply Start Date
Apply End Date
Full Time
40 Per Week
$63,999.63 - $97,696.55 annually


The City of Worcester’s Department of Health & Human Services is seeking qualified candidates for Veterans Agent for its Veterans Services Division. The Veterans Agent is responsible for the administration of municipal veterans’ benefits program, assisting veterans to access state and federal financial benefits, coordinating services with other partners, conducting veteran ceremonial duties and events, and preparing financial documentation and state required reports. The position oversees the Veterans’ Office staff and ensures the delivery of exemplary customer service, provides training, prepares and monitors the division’s budget, and acts as a liaison to boards and committees.

The ideal candidate shall possess a thorough knowledge of statutes, ordinances and regulations pertaining to veterans' benefits, public assistance programs, and an understanding of private social agencies and other community resources. Candidates must have effective management and supervisory skills; strong financial, organizational and problem solving skills; proficiency with the use of computers, and strong written and verbal communication skills.


  • Bachelor’s degree in social science, social work, counseling, business/public administration, or related field
  • Veteran of a U.S. Military Service
  • Supervisory experience
  • Veteran benefit experience
  • Combination of education and experience will be considered in lieu of Bachelor’s degree


  • Master’s Degree social science, social work, counseling, business/public administration, or related field
  • Five years of related experience working with veterans and their dependents
  • Two years of management experience

SALARY RANGE: $63,999.63 - $97,696.55 annually, full-time

To apply, please visit: or send resume and cover letter on or before FRIDAY, NOVEMBER 22, 2019 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030,

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