Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, July 19, 2019. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: SR. CUSTOMER SERVICE REPRESENTATIVE, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
  • In Person at Human Resources (See Special Notes in Description Below If Any)
Title
SR. CUSTOMER SERVICE REPRESENTATIVE
Department/Division
Human Resources
Apply Start Date
07/05/2019
Apply End Date
07/19/2019
Type
Full Time
Hours
40 Per Week
Wage
$18.06-$23-93 Hourly
Description

SR. CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF HUMAN RESOURCES
CITY OF WORCESTER

The Human Resources Department seeks candidates for the position of Sr. Customer Service Representative (Sr. CSR). This position is the first point of contact in the Human Resources Office and serves as reception for the department. The position is responsible for providing exemplary customer service to City of Worcester employees, retirees, residents, and constituents. Under the general direction of the Principal Staff Assistant and Director of Human Resources, the Sr. CSR processes City of Worcester employee benefits and provides information related to employment matters in person, by phone, and/or through email. The Sr. CSR also handles general administrative and clerical functions for the department. This position requires after hours work during open enrollment period(s).

The successful candidate will have strong organizational and interpersonal skills; strong written and verbal communication skills; strong time management skills and attention to detail; ability to maintain professionalism under all circumstances; ability to perform basic math functions; ability to manage multiple priorities/multitask in a fast paced environment; ability to work with diverse populations; ability to operate standard office equipment; and the ability to work independently and as part of a team.

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Two (2) years of professional experience providing customer service in an office setting
  • One (1) year of experience administering/processing employee benefits
  • Computer proficiency, including Microsoft Office Word, Excel, and Outlook

PREFERRED QUALIFICATIONS:

  • Associate’s Degree in a related field
  • Experience working in human resources

SALARY RANGE: $18.06 - $23.93 hourly, fulltime

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, JULY 19, 2019 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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