The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.
SR. CUSTOMER SERVICE REPRESENTATIVE
DEPARTMENT OF HUMAN RESOURCES
CITY OF WORCESTER
The Human Resources Department seeks candidates for the position of Sr. Customer Service Representative (Sr. CSR). This position is the first point of contact in the Human Resources Office and serves as reception for the department. The position is responsible for providing exemplary customer service to City of Worcester employees, retirees, residents, and constituents. Under the general direction of the Principal Staff Assistant and Director of Human Resources, the Sr. CSR processes City of Worcester employee benefits and provides information related to employment matters in person, by phone, and/or through email. The Sr. CSR also handles general administrative and clerical functions for the department. This position requires after hours work during open enrollment period(s).
The successful candidate will have strong organizational and interpersonal skills; strong written and verbal communication skills; strong time management skills and attention to detail; ability to maintain professionalism under all circumstances; ability to perform basic math functions; ability to manage multiple priorities/multitask in a fast paced environment; ability to work with diverse populations; ability to operate standard office equipment; and the ability to work independently and as part of a team.
SALARY RANGE: $18.06 - $23.93 hourly, fulltime
To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, JULY 19, 2019 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.