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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

The City of Worcester values the safety of our employees, our residents and our visitors. In accordance with the City of Worcester's Vaccination Verification Policy, if you are selected for any job with the City of Worcester you must be either fully vaccinated against COVID-19 or submit proof of weekly COVID-19 testing.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: PRINCIPAL CLERK, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Veterans' Services
Apply Start Date
Apply End Date
Open Until Filled
Part Time
18 hours per week
$18.17 - $19.91 hourly


The City of Worcester seeks applicants for a part-time Principal Clerk position to provide general administrative support in the Veterans’ Services Division. The Principal Clerk is responsible for compiling, sorting, and filing hard-copy and electronic records; maintaining and updating files, inventory, mailings, and database systems; answering telephones, directing calls, and taking messages; communicating with customers, employees, and other individuals to answer questions, disseminate or explain information; and procuring paperwork as required by the State Department of Veterans Services. The employee may be required to participate in planning and conducting veteran-related events or ceremonies in the community such as Memorial and Veterans Day.

Military veterans are encouraged to apply.


  • Demonstrated computer proficiency and proficiency with Microsoft Office Suite;
  • Strong advocacy and mediation skills;
  • Excellent verbal and written communication skills;
  • Excellent customer service and interpersonal skills;
  • Excellent organizational skills;
  • Proficient accounting and data processing skills;
  • Ability to maintain, manage, and organize records with sensitive/confidential information;
  • Ability to deal with members of the public, state and federal organizations in a courteous manner;
  • Ability to work independently and as part of a team.


  • High School Diploma or equivalent.
  • Two (2) years of experience providing clerical support in an office setting.
  • Excellent verbal and written communication skills.
  • Proficiency with Microsoft Office Suite.


  • Associate’s degree in Business/Public Administration, Human Services, or related discipline.
  • Prior experience working with veterans, service members and their families.

SALARY RANGE: $18.17 - $19.91 hourly, part-time (18 hours per week), non-benefitted.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Open until filled. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

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