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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, April 16, 2021. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: STAFF ASSISTANT II, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Economic Development
Apply Start Date
Apply End Date
Full Time
40 Per Week
$22.81 - $30.32 hourly


The Executive Office of Economic Development seeks applicants for the position of Staff Assistant II. The Staff Assistant II is responsible for providing analytical, administrative, and customer service support to the Administration Division and the Planning & Regulatory Services Division. The Staff Assistant II will be responsible for assisting customer walk-ins and answering the department’s main telephone line. Additionally, this position will complete departmental accounting and payroll tasks; will organize, track, and manage current and archival documents for land-use filings with the Planning & Regulatory Services both digitally and physically; and will also serve as the department’s records access officer, ensuring public records requests are fulfilled in a timely manner, sensitive information is redacted, and appropriate staff are notified. This is an excellent opportunity for candidates interested in working in a fast-paced, professional and collaborative office setting, with the ability to meaningfully contribute to the development of the City of Worcester.

The successful candidate will possess excellent verbal and written communication skills; strong organizational, interpersonal, problem solving skills; strong data management skills; excellent attention to detail; will have knowledge and experience providing excellent customer service; demonstrated computer proficiency; proficiency in Microsoft Office Suite; proficiency with records research methodology and searching records through use of online databases; will have prior payroll experience; and prior accounting/bookkeeping experience. The qualified applicant will have the ability to prepare reports; ability to maintain confidentiality; ability to assist in preparing legal notices; ability to answer high volume phone calls; ability to address questions and customer concerns via telephone, email, and in-person, in a consistently professional and courteous manner; ability to work independently and as part of a team; and ability to establish and maintain excellent working relationships with diverse populations, organizations, and interests.

Bilingual applicants are encouraged to apply.

Bachelor’s degree in business or public administration, communications, legal studies, urban studies, liberal arts, or related discipline
• Three (3) years of customer service and clerical experience in an office setting
• Proficient with computers, including proficiency in Adobe Acrobat and Microsoft Office Suite

• Previous experience conducting research, querying records, managing data, and/or process management
• Previous administrative experience in a public sector office setting
• Notary public

SALARY: $22.81 - $30.32 hourly, full-time, excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, APRIL 16, 2021 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

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