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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

The City of Worcester values the safety of our employees, our residents and our visitors. In accordance with the City of Worcester's Vaccination Verification Policy, if you are selected for any job with the City of Worcester you must be either fully vaccinated against COVID-19 or submit proof of weekly COVID-19 testing.

If you wish to apply for this position, the deadline is Friday, December 10, 2021. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: WORKDAY TRAINING COORDINATOR, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Technical Services
Apply Start Date
Apply End Date
Full Time
40 Per Week
$66,663.34 - $87,117.34 annually


The City of Worcester’s Technical Services Department seeks applicants for Workday Training Coordinator to develop and support City-wide Workday ERP training needs. The Coordinator is responsible for ensuring the successful execution of a Workday training strategy as the City transforms to modernize its ERP systems, operations and processes. Other responsibilities include developing detailed training work plans, schedules and timelines; supporting departments during the change management process of the Workday ERP implementation; responding to Help Desk service requests for Workday support; monitoring training effectiveness and work with the implementation team to refine training as necessary; and participating in the Workday Community, training and regional user groups to keep abreast of new features.


  • Extensive experience and knowledge of Workday ERP modules;
  • Experience in planning, creating and delivering software training content to end users;
  • Expertise in Microsoft Office Software including PowerPoint, Word and Excel;
  • Strong interpersonal skills to interact with all user levels;
  • Excellent written and verbal communication skills;
  • Strong planning and organizational skills;
  • Strong attention to detail;
  • Ability to analyze complex problems and make sound recommendations for resolution;
  • Ability to be versatile and handle multiple projects and re-prioritizations in a fast-paced organization;
  • Ability to multi-task;
  • Ability to work independently and as part of a team in a fast-paced environment.


  • Bachelor’s Degree in Information Technology or related field;
  • Three (3) years of experience using and supporting Workday ERP modules;
  • One (1) year of experience in delivering Workday training;
  • One (1) year of experience creating course content;
  • One (1) year of experience delivering software training; OR,
    • Any equivalent combination of education and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job will be considered in lieu of the above mentioned requirements.
  • Knowledge of adult training techniques.
  • Valid Driver’s License and access to reliable transportation.


  • Master’s Degree in Information Technology or related field.
  • Three-five (3-5) years of experience in Workday training.
  • Three-five (3-5) years of experience delivering software training.
  • One (1) year of experience creating Workday course content.
  • Workday Certification.

SALARY RANGE: $66,663.34 - $87,117.34 annually, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, DECEMBER 10, 2021 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Pending City Council approval. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

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