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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

If you wish to apply for this position, the deadline is Friday, September 24, 2021. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: STAFF ASSISTANT I, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Office of Human Rights
Apply Start Date
Apply End Date
Part Time
19 Per Week
$21.41 Per Hour


The City of Worcester seeks applicants to fill a new Staff Assistant I position in the Human Rights & Accessibility Office. Under the supervision of the Worcester Consumer Rights Program Manager, the Staff Assistant provides administrative support to the Worcester Consumer Rights Program. The position is responsible for supporting case management and documentation of consumer aid complaints. Additionally, the Staff Assistant will assist in outreach and know your rights initiatives. Duties include performing customer service functions, file/database maintenance in accordance with requirements set forth by Massachusetts Attorney General’s Office, and facilitating outreach efforts.

This is a part-time (19 hours/week), grant funded position through June 30, 2022. Continuation of this assignment is contingent upon grant renewal and subject to availability of funds.

The successful candidate will have excellent written and verbal communication skills; be able to work effectively using Microsoft Office Suite (Outlook & Excel); be detail oriented with high degree of accuracy; be organized and flexible; be able to maintain confidentiality; be self-directed and complete projects with limited supervision; work well independently and as part of a team; ability to work effectively with diverse populations; have an interest in human rights, civil rights, and equal opportunity.

Bilingual applicants are encouraged to apply.


  • Associates degree in Business/Public Administration, Paralegal, Human Services, or related field
    • A High school diploma or equivalent plus two (2) years of comparable work experience may be substituted for degree requirement
  • Excellent communication skills


  • Prior experience providing case management support
  • Prior experience providing customer service and clerical support in an office setting

SALARY: $21.41 hourly, part-time, non-benefitted.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before FRIDAY, SEPTEMBER 24, 2021 to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

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