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Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

The City of Worcester values the safety of our employees, our residents and our visitors. In accordance with the City of Worcester's Vaccination Verification Policy, if you are selected for any job with the City of Worcester you must be either fully vaccinated against COVID-19 or submit proof of weekly COVID-19 testing.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: CONTACT TRACING INTERN, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Health and Human Services
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Open Until Filled
Internship - AHC
16-32 hours per week

The City of Worcester Division of Public Health is looking for students to assist with COVID-19 contact tracing efforts. Students will be assigned to cases to assist the 7 municipalities and 11 regional colleges and may be assigned to perform contact tracing for a particular location or cluster of cases. Students will work remotely and will need access to a computer and phone. There may be opportunity to also work locally. All students will be required to do approximately 15 hours of web-based training on contact tracing and protocols. Students will also receive training on the case management system, MAVEN. "MAVEN" is the Massachusetts Virtual Epidemiologic Network - a Public Health Information Network, compliant, secure web-based surveillance and case management system for infectious diseases that enables rapid, efficient communication among local and state health departments and laboratories. Additionally, students participating in the program must earn HIPPA Certification. 12 hours of training are mandatory prior to beginning this position.
This position can be done remotely. Flexible scheduling and hours may include evenings and weekends (approximately 16-32 hours weekly). This position will run from December 2020 – May 2021
Job Responsibilities
o Understand HIPPA and Public Health privacy compliance rules
o Understand Isolation and Quarantine rules
o Understand Testing Criteria
o Follow and Execute Contact Interviewing and Contact Tracing in the context of a pandemic
o Basic introduction and understanding into the standardized processes of Contact Interviewing and Contact Tracing
o Conducting Interviews
o Documentation of Interviews in MAVEN system
o Introduction to Daily Case Work Flow
o Response to Common Requests and Referral for Testing and Social Services
o Using Translation Services
Current senior in an undergraduate for health sciences, nursing, pre-med, or behavioral health field, or enrollment in a graduate level program in nursing, medicine, public health, behavioral health, or a related field.
Candidates must have experience in a healthcare, human services, clinical, or pharmacy setting working with HIPPA protected information.
• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
• Ability to show empathy to distressed individuals
• Excellent organizational and communication skills
• Ability to speak, read, and write English
• Second or multiple languages preferred
• Critical thinking and sound judgment required
• Ability to handle confidential information with discretion and professionalism
• Proficiency with computers
• Preference is given to Worcester area residents and Worcester college students
COMPENSATION: This position is unpaid. This experience must be completed for academic credit as part of a practicum, internship, or applied practice experience requirement.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Preference given to Worcester Residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall Human Resources, 508-799-1030, HR@Worcesterma.gov.

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