×Several City buildings offering municipal services are open to the public by appointment, including City Hall from 9 a.m. - 4 p.m. More Info

Job Details

The City of Worcester is an EEO/AA Employer. Preference is given to Worcester residents.

The City of Worcester values the safety of our employees, our residents and our visitors. In accordance with the City of Worcester's Vaccination Verification Policy, if you are selected for any job with the City of Worcester you must be either fully vaccinated against COVID-19 or submit proof of weekly COVID-19 testing.

If you wish to apply for this position, the deadline is Open Until Filled. Please note the following application options for this position:
  • Applicants are Encouraged to Apply Online
  • By Mailing to the Department of Human Resources, ATTN: JR BUSINESS ANALYST, 455 Main Street, Room 109, Worcester, MA 01608
    (If applying via US Mail, please include a completed Application Questionnaire & VSID)
Technical Services
Apply Start Date
Apply End Date
Open Until Filled
Full Time
40 Per Week
$66,663.34 - $87,117.34 annually


The City of Worcester’s Technical Services Department seeks applicants for the position of Jr. Business Analyst to assist the City’s Technical Services Lead Business Analyst with developing workflow-based permits using the OpenGov PLC (Permitting, Licensing, Code Enforcement, etc.) SaaS used by City of Worcester departments. Duties include:

  • Use OpenGov PLC software to design, develop, test and maintain all aspects of an automated permit/license process.
  • Use OpenGov software to enhance all aspects of the City’s automated Permit and License modules (data, workflows, fees and document templates).
  • Assist with all future permit/license automation projects, working with additional city departments to achieve efficiencies and improvements while automating their paper-based permits and licenses.
  • Assist city department PLC users with day-to-day problems and issues.
  • Act as the point person for City-wide OpenGov users for day-to-day training and questions, issues and problem resolution.
  • Serve as the City’s secondary liaison with OpenGov to communicate issues and recommend product improvements.


  • Excellent interpersonal, written, and verbal communication skills and the ability to communicate with City of Worcester user community about concepts, ideas, and requirements;
  • Ability to work independently and as part of a team in a fast-paced environment;
  • Ability to travel to required locations in a timely manner;
  • Ability to take initiative and interest in improving existing work techniques and procedures;
  • Ability to analyze complex problems, evaluate alternatives and develop creative solutions.


  • Bachelor’s Degree in Information Technology, Business Administration, or related field;
  • Three (3) years of experience working as a business process improvement analyst on business/systems solutions; OR,
    • Any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above mentioned requirements.
  • Valid driver’s license and access to reliable transportation.


  • Master’s degree in Information Technology, Business Administration, or related field.
  • Experience with a SaaS solution as a designer or in a support role highly desired.
  • Five (5) years of experience working as a business process improvement analyst on the delivery of business/systems solutions.
  • Experience managing projects in a municipal environment.

SALARY RANGE: $66,663.34 - $87,117.34 annually, full-time, with an excellent benefits package.

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. Open until filled. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, HR@worcesterma.gov.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Privacy Policy | Site Map

© 2022 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov