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Open Enrollment FY22

April 20, 2021 - May 7, 2021

Annual Benefit Open Enrollment for Active Employees and Retirees on Conventional Plans.

The Human Resources Department will accept benefit forms via Email**, by US Mail, Fax at 508-799-1040 or by appointment. No applications will be accepted after 4:30 p.m. May 7, 2021.

This is the one time each year that active employees and retirees on conventional plans can make any changes to Health, Dental or Vision Insurance.

If you are an active employee, this is your one time to make changes to your voluntary products:

  • Term Life Insurance
  • Universal Life Insurance
  • Short and/or Long Term Disability
  • Medical, Dependent Care or Parking/Transportation Spending Accounts.

Are you adding coverage for the first time or adding someone new to your plans? Marriage certificates, birth certificates, divorce decrees, social security numbers and primary care physicians are required at the time of enrollment. We cannot process without ALL required documentation.

**IMPORTANT: To safeguard your information, please omit any personally identifiable information (PII) such as social security number(s), when submitting documentation by email. A Human Resources customer service representative will contact you to confirm your submission by telephone.

IF YOU AREN’T MAKING ANY CHANGES TO YOUR PLANS NO ACTION IS NEEDED! All plans are automatically renewed except for flexible spending accounts - visit CPA125.ORG to re-enroll.

Coming Soon! - More Optional Benefits

The following programs will be available for enrollment year-round and will be billed directly to you at a group discounted rate. More information regarding rates, discounts, and enrollment will be provided at a later date.

  • Nationwide Pet Insurance
  • Liberty Mutual Auto and Home Insurance
  • Sontiq ID Theft Protection

For complete details please review the Open Enrollment flyer and FAQs.

Open Enrollment Flyer FAQs

Rate Sheets

Effective July 1, 2021

Plan Comparisons

These are brief summaries of benefits. Additional details can be found in the complete plan descriptions.

Video Library

Provider Documents & Forms

Contact Information

Benefits Office
City Hall Room 109
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1030
Fax: 508-799-1040
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

More Info - Appointment Hours

Additional Contact Info

Account Education

To assist during open enrollment, our carriers are available to field general benefits inquiries.

Fallon Health

Blue Cross Blue Shield


UHC Vision

Altus Dental

Cafeteria Plan Advisors

800-445-4493 x142
877-270-5550 x142

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
Contact Us

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