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Open Enrollment FY21

April 21, 2020 - May 29, 2020

Annual Benefit Open Enrollment for Active Employees and Retirees on Conventional Plans.

In response to the COVID-19 pandemic and stay at home advisory this year’s open enrollment will run virtually. The Human Resources Department will accept benefit forms via Email**, by US Mail, or Fax at 508-799-1040. No applications will be accepted after 4:30 p.m. May 29, 2020.

This is the one time each year that active employees and retirees on conventional plans can make any changes to Health, Dental or Vision Insurance.

If you are an active employee, this is your one time to make changes to your voluntary products:

  • Term Life Insurance
  • Universal Life Insurance
  • Short and/or Long Term Disability
  • Medical, Dependent Care or Parking/Transportation Spending Accounts.

Are you adding coverage for the first time or adding someone new to your plans? Marriage certificates, birth certificates, divorce decrees, social security numbers and primary care physicians are required at the time of enrollment. We cannot process without ALL required documentation.

**IMPORTANT: To safeguard your information, please omit any personally identifiable information (PII) such as social security number(s), when submitting documentation by email. A Human Resources customer service representative will contact you to confirm your submission by telephone.

IF YOU AREN’T MAKING ANY CHANGES TO YOUR PLANS NO ACTION IS NEEDED! All plans are automatically renewed except for flexible spending accounts - visit CPA125.ORG to re-enroll.

For complete details please review the Open Enrollment flyer and FAQs.

Open Enrollment Flyer FAQs

Rate Sheets

Effective July 1, 2020

Plan Comparisons

These are brief summaries of benefits. Additional details can be found in the complete plan descriptions.

Video Library

Provider Documents & Forms

Contact Information

Benefits Office
City Hall Room 109
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1030
Fax: 508-799-1040
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

Additional Contact Info

Account Education

To assist during open enrollment, our carriers have dedicated the following dates and times to field general benefits inquiries.

April 27, 2020
10 a.m. - 12 p.m.
4 p.m. - 6 p.m.

May 14, 2020
10 a.m. - 12 p.m.
4 p.m. - 6 p.m.

Fallon Health
508-368-9099

Blue Cross Blue Shield
888-772-5208

Altus Dental
401-457-7279

UHC Vision
800-638-3120

Trustmark
800-445-4493 x142
877-270-5550 x142

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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