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Request for Refund

Real Estate or Personal Property Taxes

A refund check is issued to a taxpayer who has a credit balance on their bill, provided that they supply the City with the proper information and they have no other outstanding taxes due and payable to the City.

  • If the credit was caused by overpayment, a request for refund should be accompanied by a copy of the canceled checks (front and back) for the fiscal year(s) in which the credit(s) exist. If the property has recently been purchased or refinanced, please also include a copy of the HUD Settlement Statement, which lists the details of the taxes paid at the closing. Please include your name, the property address, and the parcel ID with your request and payment information to City Treasurer's Office, Room 203, City Hall, 455 Main Street, Worcester, MA 01608.
  • If the credit was caused by abatement, the refund will automatically be issued unless the property has changed hands during the fiscal year. When the credit on a Real Estate bill is a result of an abatement, the refund total may include 8% interest. The refund interest is calculated from the abatement date or the due date of the tax (whichever is later), to the issue date of the refund.

The refund will usually be returned to the record owner. If the property has been sold during the fiscal year to a new owner, the date of transfer (deed date) and the information on the HUD Settlement Statement will determine who is eligible for the refund. If you have any questions, please email us.

Motor Vehicle Excise Taxes

A refund check is issued to a taxpayer who has a credit balance on their bill, provided that they supply the City with the proper information and they have no other outstanding taxes due and payable to the City.

  • If the credit was caused by overpayment, in most cases we can respond to a refund request made by email. Please include your name, bill number, and mailing address. If the origin of the payments made to the account that caused the overpayment cannot be determined, we may request additional information.
  • If the credit was caused by abatement, in most cases a refund will be issued automatically to the name and mailing address on the account that received the abatement within 2-4 weeks. If you do not receive your refund or have any questions, please email us.

Water Bills

In most cases, a credit balance will not result in a refund for a water account. A credit balance will be applied to the next water bill. If you would like to request a refund of a credit on a water account, please email us and include your name, location code, and property address. If the origin of the payments made to the account that caused the credit cannot be determined, we may request additional information.

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