Mariann Castelli Hier
City Hall Room 203
455 Main Street, Worcester, MA 01608
Phone: (508) 799-1075, Fax: (508) 799-1097 - Collector
Phone: (508) 799-1095, Fax: (508) 799-1097 - Treasurer
Office Hours: Monday - Friday 8:00 AM - 5:00 PM
**BILL PAYMENTS ALSO ACCEPTED AT COMMERCE BANK, 386 MAIN STREET, AT DRIVE-UP WINDOW & LOBBY**
If I have not received my check in the mail, how long should I wait to request a replacement?
The Treasurer & Collector of Taxes Division is responsible for the timely billing and collection of all of the City's revenues as well as being the source of disbursing all of the payments by the City and the Worcester Retirement System. The Treasurer functions as the disbursing agent for the City, issuing over 300,000 paychecks, direct deposit vouchers and vendor checks annually. This division is also responsible for the administration, withholding and disbursement of all payroll liabilities (inclusive of voluntary retirement plans) in compliance with Federal and State laws (inclusive of IRS and DOR regulations) and local contracts. The Treasurer is responsible for the coordination and issuance of short-term and long-term debt obligations required to fund the City's capital improvement program.
The Collector of Taxes issues and receipts more than 600,000 tax, utility and departmental bills annually. This division is also responsible for adherence to Federal (bankruptcy) and Massachusetts General Laws regarding these obligations due to the City.
The Treasurer & Collector's Office will meet its statutory duties of maximizing City revenues and paying the City's obligation while providing the highest level of customer service possible, while safeguarding all public assets. This office has continued to offer additional office hours to accommodate tax and rate payers, as well as employees of the City. For the convenience of individuals making payment to the City, online options for the payment of tax and utility bills as well as city services have been added to the methods in which payments can be made to the City.
Finally, this office is charged with the oversight of all outgoing mail issued by the City. This encompasses over one million pieces of mail being issued to taxpayers, residents and employees of the City.
The compression of these divisions provides a distinct opportunity to achieve operational efficiencies through cross training of personnel. Furthermore, the shared resources, both financial and technical, shall provide additional operational efficiencies.