Technical Support

The Technical Support section provides support to more than 1,700 computer users, 780 personal computers, 200 printers and 50 Windows-based servers. The staff resolves and troubleshoots problems that require extensive knowledge in networks, operating systems, desktops, hardware, software, document imaging and system security. Through the Help Desk, staff members respond to more than 6,000 annual user requests for both on-site and remote assistance. This group also supports the city's extensive, wide-area network and provides system management services for various operating system platforms such as IBM Unix, Linux, Windows 2003 and Windows XP. These platforms consist of the following systems:

Integrated Financial Management System
Public Safety (Police, Fire, Emergency Communications)
Office Automation
Geographic Information System (GIS)
Internet
Document Imaging
Building & Zoning Permits
Golf Course Point of Sale
Parks/Recreation Reservation System
Remote Access System