Paul R. Covello
Chief Information Officer
Worcester Technical High School
1 Skyline Drive, Building A, Worcester, MA 01605
Phone: (508) 799-1272, Fax: (508) 799-1270
Office Hours: Monday - Friday 8:00 AM - 5:00 PM
The Technical Services Division continues to provide quality technical solutions and support services to city departments. By utilizing technology, departments have increased productivity, are now able to do more with less and deliver more effective municipal services to the public.
Technical Services has expanded its E-Government services on this website by offering a 24x7 Online Customer Service request system, online bill payments, certificate requests and various license renewals such as Real Estate, Personal Property, Excise and Water/Sewer bill payments, certificate of municipal liens, requests for birth, marriage and death certificates, liquor license renewals, dumpster permit renewals, and others. Extensive analysis and programming was performed to enable the city's financial system to integrate with the online payment functions.
Each year, this Division continues to provide increased support services to a growing base of users. It offers quality products and support services, highly qualified and experienced technical professionals, project management and Help Desk support. Technical Services supports many areas such as networks and system management, production and financial operations, application support and development, Geographic Information Systems, office automation, desktop support, document imaging and internet services.
In addition to providing system management for the city's internet platform, Technical Services maintains the City's municipal website. Because of Technical Services' efforts, the City has been recognized as a technology leader.
The City of Worcester was recognized and awarded the Massachusetts Common Cause eGovernment Award with Distinction for the entirety of the awarding years; 2006 through 2010.