Refunds

Motor Vehicle Excise Tax Refund

A refund check is issued to a taxpayer who has a credit balance on their bill, provided that they supply the City with the proper information and they have no other outstanding taxes due and payable to the City.

  • If the credit was caused by overpayment, in most cases we can respond to a refund request made by email. Please include your name, bill number, and mailing address. If the origin of the payments made to the account that caused the overpayment cannot be determined, we may request additional information.
  • If the credit was caused by abatement, in most cases a refund will be issued automatically to the name and mailing address on the account that received the abatement within 2-4 weeks. If you do not receive your refund or have any questions, please email us

Please contact the Treasurer's Office for additional information on Motor Vehicle Exise Tax refunds.

Parking Ticket Refunds

The Parking Administration office may issue a refund check to someone who paid in error. There must be no balance on the account. The check will be issued to the person who made the second payment.

Example: Your vehicle is issued a parking violation, Honda lease sends in a check for the ticket amount and a few days later you send in a check paying the same ticket. The Parking Administration office will refund the money to you. If there is an outstanding violation on the account, the money will be applied to the outstanding ticket.

A refund may take between 4 - 6 weeks to be processed. The checks are issued through the City of Worcester Treasurer's Office.

Contact Information

Parking Administration Office
City Hall Room 203

455 Main Street, Worcester, MA 01608
Phone: 508-799-8656, Fax: 508-799-1069
Email Us
Office Hours: Monday - Friday 8 a.m. - 5 p.m.
Parking ticket appeals received after 4:30 p.m. are processed the next business day.

Personal Property & Real Estate Tax Refund

A refund check is issued to a taxpayer who has a credit balance on their bill, provided that they supply the City with the proper information and they have no other outstanding taxes due and payable to the City.

  • If the credit was caused by overpayment, a request for refund should be accompanied by a copy of the canceled checks (front and back) for the fiscal year(s) in which the credit(s) exist. If the property has recently been purchased or refinanced, please also include a copy of the HUD Settlement Statement, which lists the details of the taxes paid at the closing. Please include your name, the property address, the parcel ID with your request and payment information and deliver to the Treasurer's Office
  • If the credit was caused by abatement, the refund will automatically be issued unless the property has changed hands during the fiscal year. When the credit on a Real Estate bill is a result of an abatement, the refund total may include 8% interest. The refund interest is calculated from the abatement date or the due date of the tax (whichever is later), to the issue date of the refund.

The refund will usually be returned to the record owner. If the property has been sold during the fiscal year to a new owner, the date of transfer (deed date) and the information on the HUD Settlement Statement will determine who is eligible for the refund.

Water Bill Refunds

In most cases, a credit balance will not result in a refund for a water account. A credit balance will be applied to the next water bill. If you would like to request a refund of a credit on a water account, please email treasurer@worcesterma.gov and include your name, location code, and property address. If the origin of the payments made to the account that caused the credit cannot be determined, we may request additional information.

Contact Information

Treasurer & Collector of Taxes
City Hall Room 203
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Collector's Office
Phone: 508-799-1075
Fax: 508-799-1097

Treasurer's Office
Phone: 508-799-1095
Fax: 508-799-1097
Email Us

Office Hours:
Monday - Friday
8 a.m. - 5 p.m.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

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