Divisions

Assessing

William J. Ford - Assessor

The Assessing Division determines property value in the City of Worcester for the purpose of taxation. The Assessor does not send tax bills, set taxes or collect taxes.

Our mission is to serve the public interest and help assure the financial stability of the City of Worcester by exhibiting the highest level of competence and professionalism. To this end, the Assessing staff pledges its efforts toward the accomplishment of four critical objectives: timely tax billing; the attainment of tax equity whereby each taxpayer pays only their fair share of the tax burden; the maximization of tax base growth revenue; and the acceptance by the public of the administration of the property and excise tax systems through prompt, courteous, honest and thorough services.

City Hall Room 209
455 Main Street, Worcester, MA 01608
Phone: 508-799-1098, Fax: 508-799-1021
Email: assessing@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Budget

Erin Arvizu - Director

The Budget Division develops, monitors and enforces the City's operating and capital budgets. We provide status reports on a regular basis, as well as information and analysis for policy decisions. Reports are developed for distribution to the public and City Council describing the city's financial status and projections.

In addition, all city departments and divisions interact with the Budget Office daily for the requisition of goods and services through purchase orders, approval of contracts, requests for personnel, as well as ongoing budget monitoring.

City Hall Room 201
455 Main Street, Worcester, MA 01608
Phone: 508-799-1180, Fax: 508-799-1203
Email: budget@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Energy & Asset Management

John Odell - Director

The City Energy and Asset Management Division is responsible for:

  • Administering the City’s multi-million dollar Energy Savings Performance Contract.
  • Maximizing energy and asset efficiencies while enhancing the beauty and functionality of the most publically frequented city facilities, including: City Hall, the Worcester Public Library buildings and facilities (excluding school branches), Union Station, DCU Center, Senior Center and Department of Inspectional Services.
  • Overseeing energy procurement for municipal operations.

The long-term goal of the Division is to improve the efficiencies of all City facilities and promote sustainable practices in all City functions by:

  1. Administering lifecycle cost analysis wherever possible for maintenance repairs and upgrades.
  2. Developing a plan of continuous improvement that incorporates the upgrading and replacement of older, less efficient equipment, and challenges the way in which we currently operate to develop new ways of operating more efficiently.
  3. Measuring energy data and developing maintenance cycles that provide useful and pertinent information about facility energy consumption in such a way that it is easily understandable and accessible.
  4. Openly promoting energy efficiency and conservation throughout all City Departments.

City Hall Room 100
455 Main Street, Worcester, MA 01608
Phone: 508-799-8325
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.
www.worcesterenergy.org

Parking Administration

Elvira Guardiola - Administrator

In conjunction with the Department of Public Works & Parks, Worcester's Parking Administration Office is responsible for parking related matters within the city, including:

  • Assisting with enforcement of parking restrictions.
  • Investigation/removal of abandoned vehicles.
  • Parking ticket payment and appeals.
  • Residential parking permits.

City Hall Room 203
455 Main Street, Worcester, MA 01608
Phone: 508-799-8656, Fax: 508-799-1069
Email: treasurer@worcesterma.gov
Office Hours: Monday - Friday 8 a.m. - 5 p.m.
Parking ticket appeals received after 4:30 p.m. are processed the next business day.

Purchasing

Christopher Gagliastro - Director

The Purchasing Division's mission is to procure materials, equipment and services at the lowest possible cost consistent with the quality necessary for the proper operations of the various City departments, thereby attaining the maximum value for each public dollar spent.

Moreover, this office endeavors to:

  • Encourage a mutually cooperative relationship with requesting departments recognizing that successful purchasing is a result of team planning and effort.
  • Maintain the City's reputation for fairness and integrity and to promote impartial and equal treatment to all who wish to conduct business with the City.
  • Promote social and economic goals such as encouraging small, minority and women-owned businesses to participate in bidding of City purchases.

City Hall Room 201
455 Main Street, Worcester, MA 01608
Phone: 508-799-1220, Fax: 508-799-1203
Email: purchasing@worcesterma.gov
Office Hours: Monday - Friday 8:30 a.m. - 5 p.m.

Treasurer & Collector

Sandra J. Flynn - Treasurer

The Treasurer & Collector of Taxes Division is responsible for the timely billing and collection of all of the City's revenues as well as being the source of disbursing all of the payments by the City and the Worcester Retirement System. The Treasurer functions as the disbursing agent for the City, issuing over 300,000 paychecks, direct deposit vouchers and vendor checks annually. This division is also responsible for the administration, withholding and disbursement of all payroll liabilities (inclusive of voluntary retirement plans) in compliance with Federal and State laws (inclusive of IRS and DOR regulations) and local contracts. The Treasurer is responsible for the coordination and issuance of short-term and long-term debt obligations required to fund the City's capital improvement program.

This office is also charged with the oversight of all outgoing mail issued by the City. This encompasses over one million pieces of mail being issued to taxpayers, residents and employees of the City.

City Hall Room 203
455 Main Street, Worcester, MA 01608
Phone: 508-799-1075, Fax: 508-799-1097 - Collector
Phone: 508-799-1095, Fax: 508-799-1097 - Treasurer
Email: treasurer@worcesterma.gov
Office Hours: Monday - Friday 8 a.m. - 5 p.m.

Contact Information

Administration & Finance
City Hall Room 201
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-1180
Fax: 508-799-1203

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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