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Citizens with Disabilities

The filing of a 911 Disabilitiy Indicator Form with your 911 Municipal Coordinator will alert public safety officials that an individual residing at your address communicates over the phone by a TTY and/or has a disability that may hinder evacuation or transport. This information is confidential and will only appear at the dispatcher's location when a 911 call originates from your address.

Please send completed forms to:

Emergency Communications Department
2 Coppage Drive
Worcester, MA 01603

Additional information for individuals with disabilities can also be found on the Office on Disabilities page.

Preparedness for Citizens Needing Assistance

People with disabilities face special challenges during emergencies. To make sure you remain safe during an emergency, you need to plan now.

Take steps to know the risks you face and take action to make sure you stay safe. Are you ready, or not?

  • Plan to get by on your own for three or more days without help or emergency services.
  • Remember, when an emergency occurs, you may not be able to replace your medications and equipment right away. Work out a plan that fits your needs and is easy to put into action. If you plan now, you will be more confident about protecting yourself when there is an emergency. You need to prepare for any type of emergency such as a house fire, power outage, snowstorm, hurricane or terrorist attack.


  • Know what type of hazards may impact our community.
  • Get alerted about emergencies and other important community news by signing up for the city's Emergency Notification System, ALERTWorcester.
  • Be aware of how a disaster might impact your daily routine. Make a list of your specific needs before and after an emergency.


Creat an Emergency Plan: Work with your support network to create plans for home, business and any place you regularly visit.

  • Include hazards specific to your community. This includes creating contingencies for power outages and public transporation delays.
  • Include a Family Communications Plan (64KB). Ensure that you and your support team will have the ability to contact each other and family members if phone lines are disconnected (this includes meeting places, email and other technology).
  • Create evacuation plans for home, work and other frequently visited locations. Be specific and include such things as the need for assistance or ramps for evacuation.
  • Prepare to Shelter in Place at work or home.
  • Work with services you receive regularly to establish a way of contacting them and ensuring you receive the services you need during an emergency.
  • Evaluate your capabilities, limitations, needs and surroundings to determine what type of support you may need in an emergency.
  • Keep a 7-14 day supply of necessary medications on hand at all times.
  • If you are dependent on electricity for a wheelchair, breathing machine or any other life-sustaining device, plan for a loss of power. Consult your power provider.
  • If you are hearing impaired, you may need to make special arrangements to make sure you receive emergency warnings.
  • If you are mobility impaired, you may need assistance to get to a shelter or to evacuate from buildings. Keep in mind elevators will not work in a power outage.
  • If there is no other accessible way to leave your building when the elevators are not working, call 911 for emergency assistance.
  • People with special dietary needs should prepare an adequate emergency food supply.
  • Write down your support needs and important numbers. Medical conditions, medications and dosages, allergies, special equipment, medical insurance, medical insurance cards as well as personal and medical contact details are important to have available. Keep this list with you in emergencies and supply a friend with a copy.
  • If you have a service animal, make sure that it is registered for a service tag.

**Remember to include items specific to you!**
These include:
Hearing Aids/Batteries
Breathing Devices/Oxygen Canisters
Make/Model Information for Pacemakers/Implanted Devices
Any other items necessary to maintain your health, safety and independence.

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