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It is important to remain calm and patient in the event of an emergency. Now is the time to put your plan into action.

Because each particular emergency is different, the following are only guidelines on what to do during an emergency. However, information on each particular emergency will be given through different media sources, such as television and radio, as well as the City of Worcester's Emergency Alert Notification System, ALERTWorcester.

  • If flooding threatens your home, turn off electricity at the main breaker.
  • Do not use electrical appliances.
  • Stay away from electrical equipment. Don't use the phone or take a bath/shower during the storm.
  • Find the safest place in the house to stay for the duration of the storm or emergency. The safest places are usually an interior room or the basement. You should try to stay away from windows and other glass objects. If necessary, refer to guidelines on how to Shelter in Place.
  • Avoid open flames, such as candles and kerosene lamps, as a source of light. Instead, use a flashlight that does not require batteries. If this is not an option, have an additional supply of batteries in your Emergency Supply Kit.
  • If power is lost, turn off major appliances to reduce power "surge" when electricity is restored.
  • Reserve battery life on cell phones and laptops by only making calls or creating messages that are absolutely necessary.
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