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Program Elements

The Worcester Division of Emergency Management is organized within the framework contained in the National Response Plan. To enhance the ability of local emergency management agencies to manage domestic incidents, the program elements include items that are developed to prevent, prepare for, respond to and recover from disasters and emergencies.

Assess, Direct, Control & Coordinate - Develop the capability to assess, direct, control and coordinate citywide response and recovery operations.

Communications & Warning - Develop and maintain a reliable communications capability to alert public officials and emergency response personnel, warn the public and effectively manage response to an actual or impending emergency or disaster.

Crisis Communications, Public Education & Information - Respond to requests for information before, during and after an emergency or disaster. Disseminate information to employees, responders, the public and the media through various alerting capabilities. Develop, implement and coordinate public education programs regarding hazards and preaparedness.

Exercises, Evaluations & Corrective Actions - Assess and evaluate emergency response plans and capabilities through a program of regularly scheduled tests and exercises. Advice on improvements and corrective actions will be given as necessary.

Finance & Administration - Develop fiscal and administrative procedures designed to support emergency measures before, during and after emergency or disaster events and to preserve vital records.

Hazard Identification & Risk Assessment - Assess the potential for, the vulnerability to and the cause and effect that various hazards could have within the City of Worcester.

Hazard Mitigation - Eliminate or significantly reduce the threat of hazards by examining and creating pathways to lessen the potential, or the effect of hazards.

Laws & Authorities - Review and continue to develop Federal, State and Local statutes. Implement regulations that establish legal authority for development and maintenance of the emergency management program and organization, and define the emergency powers, authorities and responsibilities of the Emergency Manager. Represent the Worcester Division of Emergency Management to Emergency Management professional organizations.

Logistics & Facilities - Identify, locate, procure, distribute and account for emergency equipment, facilities, materials, services, specialized skills and other resources that support emergency management functions.

Operations & Procedures - Develop, coordinate and implement operations, policies, plans and procedures for response and recovery actions. These include tactical response plans, damage assessment plans and Emergency Operations Center (EOC) Standard Operating Procedures (SOPs).

Planning - Develop, distribute, coordinate and maintain comprehensive emergency management plans and procedures. Assist city departments and external organizations with emergency planning.

Resource Management - Identify, create and refine existing methodologies for the procurement, distribution and tracking of resources and equipment in the event of an emergency.

Training - Assess, develop and implement a training and educational program for Worcester's citizens and continually increase individual awareness and preparedness.

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