Richard H. Fiske, III
The City of Worcester has an established Emergency Operations Center (EOC) that allows the City to continue to provide governance and services in the event of an emergency. By centralizing critical city departments and non-profit organizations within the EOC, communication can be streamlined and time sensitive information can be exchanged quickly within the organizational structure. To reduce the amount of recovery time needed following an emergency, the Worcester EOC enables the efficient use of City personnel and other agencies to perform multiple tasks and emergency management activities.
Field response operations are supported by the EOC using the concepts based off of the Incident Command System. To best utilize valuable operational resources, the EOC uses Emergency Support Functions to consolidate multiple agencies performing like-functions into specialized units to better manage the emergency.
Depending upon the timing, scope, severity and duration of an incident, the EOC maintains three levels of activation.