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Emergency Management


Emergency Management LogoThe mission of the Emergency Management Division is to develop, coordinate and lead the City's Emergency Management Program, enabling effective preparation for, and efficient response to, emergencies and disasters in order to save lives, reduce human suffering and reduce property loss. To accomplish this mission, the Emergency Management Division:

  • Develops plans and procedures to ensure the highest levels of mitigation, preparedness, response and recovery.
  • Maintains a comprehensive, risk-based, multi-hazard emergency management and training program.
  • Coordinates Federal, State and Local resources for mitigation, preparedness, response and recovery operations.

The vision of the City of Worcester Division of Emergency Management is to develop disaster resilient individuals and communities through educational based preparedness programs.

Quick Contacts

  • Emergency - 911
  • Worcester Police - (508) 799-8600
  • Worcester Fire - (508) 799-1822
  • DPW&P Customer Service - (508) 929-1300
  • State Police - (508) 820-2300
  • MA Community Resources - 211
  • Poison Control - 1-800-222-1222



Get alerted about emergencies and other important community news by signing up for ALERTWorcester, the city's Emergency Notification System. ALERTWorcester enables the city to provide you with critical information quickly in a variety of situations, such as severe weather, unexpected road closures, missing persons and evacuation of buildings or neighborhoods.

You will receive time-sensitive messages wherever you specify, such as your home, cell, or business phone, email, text messages, hearing impaired receiving devices and more. You pick where, you pick how. An alert Worcester is a safer Worcester.

Individuals with disabilities who need assistance can register by calling the City's Customer Service Center at (508) 929-1300.

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