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Frequently Asked Questions

Be sure to view the entire list of Q & A's in the Water/Sewer category!

How do I prevent my pipes from freezing?

It is the responsibility of the property owner to protect the service pipe and water meter from freezing. If your meter does freeze, the Water Department will replace the meter and your account will be assessed a meter replacement fee.

To Prevent Your Pipes From Freezing:

  • Insulate water meter and pipes in unheated spaces like garages, basements and crawl spaces.
  • Repair broken and cracked windows, doors and walls. Close all doors and windows near pipes, and make sure there is no draft.
  • During cold weather (prolonged temperatures below 32 degrees), allow a slow trickle of water to flow through faucets connected to water pipes that run through unheated spaces.
  • Disconnect garden hoses and install covers on all outside faucets. Shut off water to outside faucets and drain those water lines.
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