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Parking Administration

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The City of Worcester's Treasurer & Collector's Office can assist with parking questions or concerns you may have.

Q:
I appealed a violation in writing and was denied. How do I request a hearing date?
 A:

You may contact the Parking Administration Office at (508) 799-8656 within 10 days of the date of the denial letter. You must bring any new additional evidence not provided with the written appeal to the scheduled hearing date.

Q:
I am marked at the Registry of Motor Vehicles for non-renewal of my driver's license and/or registration because of outstanding parking tickets in the City of Worcester. What do I need to do to clear the marks?
 A:

When you are marked at the Registry of Motor Vehicles for non-renewal you must pay all outstanding parking tickets with the City of Worcester in order to receive a Registry Release Form. Payments can be made in person by cash, money order or credit card; by mail - money order only or through the internet via Kelley & Ryan. If payment is made by check, you will not receive a Registry Release Form until the check is cleared which could take up to 3 weeks. No Registry Release Forms will be given unless all outstanding tickets are paid in full.

If payment is done on line with a credit card, your vehicle may be unmarked electronically within 2 hours of the payment. If two hours have elapsed and you are still marked at the RMV please contact Kelley & Ryan Associates directly at 1-800-491-9788 to request that the marks be cleared.

Q:
I parked at a meter and received a parking ticket for an EXPIRED meter; I think the meter is broken. What should I do?
 A:

Broken meters must be reported for confirmation within 72 hours of receiving a violation to the Department of Public Works at (508) 929-1300, 7:30 AM - 5:00 PM Monday - Friday. Once the meter has been confirmed defective you must mail the violation to the Parking Administration with the words "Broken Meter" on the front of the violation. Please include your name and address with your violation in order to receive a confirmation letter of the dismissed ticket.
Please Note: An Overtime-Meter violation may be issued if your vehicle is parked on a metered space over the allotted time by the meter, even if the meter is defective.

Q:
I have already paid a ticket. Why am I being charged for it again?
 A:

If you believe you have paid a ticket that you are being billed for you must contact the Parking Administration Office. The Parking Administration Office will request that you submit proof of payment, a receipt or if payment was made by check, a copy of the front and back of the cancelled check. Credit will be given to the account once the research is done and the proof of payment is verified.

Q:
Are there time limits for parking at a meter?
 A:

Yes, there are limits for parking at meters. Each meter has a time allotment stamped on it, if you continue to park at the meter after a specific amount of time (i.e. 15 min, ½ hr., 2 hrs.) you may receive an over time violation. You must move your vehicle to another location when your time has expired. You cannot "feed" the meter.

Q:
Where should I park my vehicle in relation to the meter pole? What if there are two heads on the meter?
 A:

You must feed the meter designated to the parking space where your vehicle is parked. The meter must be aligned to the front bumper of your vehicle. If the meter pole has two meter heads, the meter designated to your vehicle may be aligned to the back bumper of your vehicle and there will be no meter on your front bumper.

Q:
If I have a handicap placard, can I park anywhere?
 A:

No. A handicap placard allows you to park only in a handicap designated space and at any metered space with out feeding the meter. You must still obey all other City of Worcester parking ordinances as they are fully enforced.

Q:
Where do I obtain an application for a handicap placard?
 A:

You may apply for a handicap placard at any Massachusetts Registry of Motor Vehicles. Please contact the RMV directly at 1-800-858-3926 for more information.

Q:
I received a parking ticket for parking within 5 feet of a driveway, but it is my own driveway. Why did I receive this violation?
 A:

Under the Revised Ordinances of the City of Worcester Chapter 13 section 37(g) "No person shall allow, permit or suffer a vehicle to be parked....upon any roadway within 5 feet of any private road or driveway" The ordinance does not exclude homeowners or residents from parking within 5 feet of their own driveway.

Q:
I parked in a "Commercial Loading Zone" while unloading my vehicle and received a parking ticket. Why?
 A:

Commercial Loading Zone is for commercial registered vehicles only. No vehicle other than a commercial registered vehicle can park in this zone, even if you are loading or unloading packages. If your vehicle has commercial registration plates you have a time limit of 30 minutes for loading and unloading.

Q:
I just moved to a street that has signs stating "Resident Parking by Permit Only." I am a resident of this street. Why did I get a ticket?
 A:

Resident Parking by Permit only is a City of Worcester ordinance which means you must have a permit issued by the City of Worcester to park on that street, even if you are a resident of the street. Without the permit you may be subject to a violation.

Q:
Who is eligible for a Residential Parking permit?
 A:

To qualify for a resident parking permit you must be a homeowner or resident of the street which is designated Resident Parking by Permit only. You must also, have your vehicle registered, insured and garaged to that address.

Q:
Where can I obtain a Resident Parking Permit?
 A:

If you choose to participate in the Resident Parking Permit program, you may obtain the permit at the Parking Administration Office, Worcester City Hall, 455 Main Street, Room 203, Worcester, MA 01608.

Q:
What documentation do I need to obtain a Resident Parking Permit?
 A:

You must bring proof of residency; a current Massachusetts vehicle registration, Driver's license, utility bill. You must also bring cash, money order or credit card to pay for the permits ($10 per each vehicle permit and $5 per visitor's pass- one per household). Please note the vehicle MUST be registered to an address within the approved Residential Parking by Permit area and there must be no outstanding parking tickets or excise tax in the household.

Q:
What is a Residential Permit Parking Program?
 A:

A residential permit parking program is designed to respond to the needs of a neighborhood whose permanent residents having a problem finding legal curbside parking, by giving them preference to the limited number of spaces within their neighborhood.

The object of the RPP program is to prevent non-resident commuters, from nearby commercial or institutional entities, from using residential streets as parking lots during work days. Commuter parking is typically a problem where business, educational and commercial activities take place near residential area.

Heavy commuter parking in residential neighborhoods increases the risk of injuries due to motor vehicle and vehicle/pedestrian accidents. Congestion makes it difficult for emergency vehicle to access residential areas. The cumulative effect is to lower the quality of life in residential areas.

The Residential Parking Program attempts to relieve some of these problems.

Q:
How does the Residential Parking Program (RPP) work?
 A:

Residents of the City of Worcester may petition the City Council to restrict parking on a residential street. The Council, trough its' Traffic & Parking Subcommittee, may approve and ordinance to restrict parking to "residents only" for one or both sides of a streets, and during certain hours or days, depending on the problems being experienced by the neighborhood.

The DPW-Traffic Division posts the appropriate signs designating the area as Residential Parking by permit only.

Residents of a street approved by City Council for residential Permit Parking and apply for a permit for their vehicle. Residents may also apply for visitor permits. Permits must be renewed annually.

Once sings are in place, and residents have purchased their permits, Worcester Police and Parking Control Officers enforce the area. Vehicles parking in the RPP, which do not display valid permits, are subject to fines.

Q:
I would like to have my street made into a Residential Parking by Permit only (RPP). What is the first step in the process?
 A:

Talk to your neighbors. Every one on the street will be affected by RPP. If the consensus is that the RPP is appropriate, contact the City Clerk or the Traffic Engineering Office to obtain a blank petition form. Fill in your request and get your neighbors to sign it. Mail the Petition to the City Clerk. This action will start the process.

Q:
What streets are eligible for the Residential Parking Permit (RPP) Program?
 A:

The City will hear petitions for the RPP program for any city street which is designated as a PUBLIC street and is residential in nature.

Q:
Will Resident Permit Parking (RPP) solve my winter parking program?
 A:

NO! The RPP is not intended to keep neighbors from parking on your street or parking in "your" parking space. It also does not eliminate the need to have a winter parking ban (No Parking on one side) on your street.

Q:
Can I get Residential Parking for the front of my house?
 A:

Since this program deals with neighborhoods, the policy is to institute the program on a complete street, or in the case of a very long street at least a full block.

Q:
Where can I find the City of Worcester Parking Ordinances?
 A:

The City of Worcester Parking Ordinances can be found by viewing Chapter 13 of the
Revised Ordinances of 2008 Part One (760KB).

Q:
Where do I find the Massachusetts General Laws Chapter 20A ½?
 A:

Massachusetts General Laws can be found at www.mass.gov.

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