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Online Payments

Related Pages: Online Payments

The following FAQs may help answer your most common questions related to Online Payments.

Q:
What type of payment methods are accepted?
 A:

Online payments may be made using checking account information (Electronic Funds Transfer) or credit cards. Available payment options vary among services and our online payment partners. Clicking the payment of choice will display the available options and any associated service fees.

Q:
Are there service fees involved for performing online payments?
 A:

A service fee may be assessed by our online payment partners for each online payment processed, which will be detailed on their respective websites.

Q:
Is my checking or credit card account information secure?
 A:

Yes, your transaction is secure. Your payment information is protected with state-of-the-industry encryption methods. In addition, account information is not kept after the payment has been processed.

Q:
Where do I find the ABA routing number for my checking account?
 A:

The ABA routing number is located on the bottom-left hand portion of your checks. Do not use a deposit slip to verify the number because it may contain your Financial Institution's internal routing numbers. Please note that not all Online Payments may be processed by EFT. See the example below for a correct checking routing number.

Check Routing Number Example

Q:
How do I know my payment was made?
 A:

After completing the payment process, a Confirmation Page with a corresponding Confirmation Number may be displayed. You are encouraged to print this page for your records.

Q:
Why didn't I receive a Confirmation Number?
 A:

If you do not receive a Confirmation Number after processing your transaction, you may have been trying to use an unacceptable form of payment, you were using an unsupported browser or your transaction was not accepted for a different reason. Please check to ensure that your payment type is accepted.

Q:
How will I know if my payment is received before the bill due date?
 A:

Your bill payment should be made prior to the date the bill is due. The City of Worcester recognizes the date printed on the confirmation page as the date of payment.

Q:
Can I still pay my bill or purchase a city service by US Mail or in person?
 A:

Yes. This is an incremental service; all existing office, telephone and mail services remain. Specifically, this service gives customers who do business with the City of Worcester a convenient, efficient, and user-friendly way to pay bills or purchase city services 24 hours per day, 7 days a week.

Q:
What should I do if I don't receive the email confirmation?
 A:

If you chose to receive a confirmation of your transaction by email from a qualifying payment partner verifying the approval and acceptance of the transaction and didn't receive one, then please ensure the message has not been stopped by a SPAM blocker or is in a "Junk" mailbox.

Q:
Will I still receive a bill by US Mail?
 A:

Yes. The City of Worcester, MA will continue to send a paper bill via US Mail. This service simply provides a convenient, efficient, and user-friendly way to pay your bill 24 hours per day, 7 days a week.

Q:
What is the cutoff time for entering payments?
 A:

The cutoff for any Bill Payment Date is midnight EST.

Q:
To whom should I report difficulty or trouble?
 A:

If you have any questions or problems, please contact the appropriate Department/Division for the bill or service you are wishing to pay/renew.

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