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General Information

Q:
Why has the City created this Internet Site?
 A:

The City created this site to enhance the level of service provided to the public, by:

  • Providing a simplified, convenient way to access a wide range of information about City Departments, programs, and services; and
  • Offering a new, powerful means of communicating with the public.

This is an incremental service; all existing office, telephone and mail services remain.

Q:
Who is responsible for the City of Worcester Internet Site?
 A:

The Technical Services Division has the responsibility of hosting, maintaining and the future development of this site.

Q:
Is there a place for general, non-official Worcester information?
 A:

Yes. This official site contains only municipal information. Broader information is available on our
Business & Visitors' Website.

Q:
Can I request a link to my site from the City site?
 A:

No. Because it is an official site, only municipal information is included.

Q:
I'd like to send Email to a City Department. How do I do that?
 A:

The best way to send email to a City Department/Division is to click on the email address link at the top of a Department/Division's home page.

Q:
When I click on some links, the pages don't open. Why does this happen?
 A:

This may be caused by your browser's pop-up blocker preventing the link from opening. Some links that open in a new window may not load because your pop-up blocker believes it is an ad. The City of Worcester's municipal website does not contain any ads or third-party pop-up windows whatsoever. By allowing pop-ups from our site, each link will work properly and every page will open.

Q:
I've spotted an error on the site. How do I report it?
 A:

Errors can be reported directly to the specific City Department/Division by sending an email to the address listed on the Department/Division's home page, or errors may be reported by sending an email to webmaster@worcesterma.gov. Please provide specific details about the error you are reporting.

Q:
How can I give general feedback about the site?
 A:

The Feedback Form can be used to send your opinion about various facets of the site, which includes a free-form text box for general input.

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