The Food & Milk Inspection unit monitors food offered for consumption to ensure it is free from adulteration, properly labeled, identifiable and manufactured at an approved source.

What permits are required to open a restaurant or retail store?

The Housing/Health Inspections Division issues a Permit to Operate a Food Establishment to any place where food is prepared and/or offered to the public. The facility may also require a Common Victualer's License from the License Commission located in room 404 at City Hall.

How do I apply for a Permit to Operate a Food Establishment?

Applications for all food permits can be obtained from the Food Protection Program located at 25 Meade Street, Room 100, or by calling (508) 799-8539.

What is a Temporary Permit to Operate?

Temporary permits are required for all events held at locations away from permitted establishments. Temporary permits require an application to be filed and are issued from 1 to 15 consecutive days.

Is a Permit to Operate transferable?

No. A new permit must be issued in the new owner's name.

What licenses are required to operate a mobile unit or pushcart?

In order to operate a mobile food unit, the operator must obtain a Mobile Food Permit from this unit. The owner or operator must also have a valid Hawkers and Peddlers License issued from the Commonwealth of Massachusetts.

Does a caterer need a permit?

A caterer is required to register if they are providing services in the City of Worcester.

Is a food establishment required to have a Food Safety Certificate (Serv-Safe)?

The Food Safety Managers Certification Program is a nationally recognized program, designed to train and certify food service employees in food safety and protection. It is a requirement for all food service establishments.

How can I file a complaint about a food service establishment?

Complaints can be reported directly to the Food Protection Program at (508) 799-8539.