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Frequently Asked Questions

Be sure to view the entire list of Q & A's in the 911 category!

How do 911 operators know my information when I have call blocking on my phone?

Communications personnel receive your information on an ALI (automatic location identifier) screen. This provides us with your location, phone number and the name of person who owns the phone. This feature overrides any call blocking you have added to your phone lines. Remember 911 is for emergencies, so this is very helpful to both the communications personnel and you the caller.

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