Online Customer Service Center
Need Assistance? Call (508) 929-1300, Email Us or Chat Live!
You may submit service
requests 24x7 via the Online Customer Service Center. Please note, the normal hours of operation for our Customer Service Center at
76 East Worcester Street are Monday through Friday 7:30am to 5:00pm. Hours may be extended during winter storms or other City emergencies.
Please select a service request type from the list below. To view a brief
description of the service request type, hover over each link. If you do not find the
appropriate service request or are uncertain whether the problem might
pose an imminent hazard, please call the number above for immediate
After selecting the service
request type from the list below please complete, when prompted, the
following three steps: 1) Specify the exact location of the problem; 2)
Answer questions about the problem; 3) Provide your contact information, if