DPW&P Online Customer Service Center

You may submit service requests 24x7 via the Online Customer Service Center. Please note, the normal hours of operation for our Customer Service Center at 76 East Worcester Street are Monday through Friday 7:30am to 5:00pm. Hours may be extended during winter storms or other City emergencies.

Please select a service request type from the list below. To view a brief description of the service request type, hover over each link. If you do not find the appropriate service request or are uncertain whether the problem might pose an imminent hazard, please call the number above for immediate assistance. 

After selecting the service request type from the list below please complete, when prompted, the following three steps: 1) Specify the exact location of the problem; 2) Answer questions about the problem; 3) Provide your contact information, if required.