Sidewalk Snow Removal Policies

Worcester City Ordinance (C12 s23) states that owners or occupants of property with sidewalks bordering on any street is required to remove snow and ice from sidewalks ten (10) hours after snow ceases to fall.

Please make a path of at least four (4) feet in width and also clear ramps at corners that abut your property.

Complaints can be made to Department of Public Works and Parks if snow/ice is not cleared 10 hours after snow ceases. Department of Public Works and Parks can be reached at (508) 929-1300, or use our Online Customer Service Center.

Department of Public Works will refer complaint to the enforcing agency which is the Police Department.

The fine for failing to comply with the city's sidewalk snow removal ordinance is seventy-five dollars ($75.00) per day.

Even if you are on vacation or are a landlord it is still your responsibility as the property owner to ensure that your sidewalks are cleared.

A provision of this ordinance also permits that if the owner or occupant fails to clear the sidewalk of snow within the time allowed, the city may remove the snow and clear the sidewalk. The city may then seek reimbursement of the expense incurred from the owner or occupant.

If you are a homeowner and you are elderly or disabled, you may qualify for assistance. View the List of Referrals for Sidewalk Snow Removal (49KB) or contact the DPW&P Customer Service Center at (508) 929-1300.

The Massachusetts State Sanitary Code states that the owner is responsible for maintaining the walkways, stairways, fire escapes and exits in a safe condition at all times; this includes the removal of snow and ice.

Owners of property in where fire hydrants are located are asked to clear snow from around hydrant, as this impact the public safety of the whole neighborhood.

Department of Public Works has a hydrant adoption program for residents, businesses and schools.

Complaints can be made to the Department of Public Works and Parks at (508) 929-1300.