Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) protects the rights of people living with disabilities from discrimination, including public places, transportation, jobs and schools. Amendments were made in 2009 to update the Act.

ADA National Network

Americans with Disabilities Act

ADA Grievance Procedure

The following grievance procedure is established to meet the requirements of the Americans with Disabilities Act. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs and benefits by the city of Worcester, its officers, employees, boards and commissions.

Grievance Procedure

ADA Public Notice

The City of Worcester does not discriminate on the basis of disability in admission to, access to or operation of its programs, services or activities. The City does not discriminate on the basis of disability in its hiring or employment practices.

Equal Access to Public Meetings

All City sponsored public meetings and hearings must be held in locations that are accessible to people with disabilities, including people who use wheelchairs.

Effective Communication

Persons with disabilities who need either:

  1. Auxiliary aids and services for effective communication, or
  2. Written materials in alternative formats, or
  3. Reasonable modifications in policies and procedures,

in order to access programs and activities of the City of Worcester, are invited to make their needs known to program staff or to the ADA Coordinator.

This notice is provided as required by Title II of the Americans with Disabilities Act (ADA) and by Section 504 of the Rehabilitation Act of 1973. This notice is available in alternative formats from the ADA Coordinator.

Public Notice

Web Accessibility

The content on the City of Worcester's website is designed to be accessible to individuals with disabilities and we strive to follow the best practices laid out by the Web Content Accessibility Guidelines (WCAG) 2.0. In addition, there is an integrated language translator on the top and bottom of each page to assist various users.

Web Accessibility Info

Contact Information

Office on Disabilities
City Hall Room 101
455 Main Street
Worcester, MA 01608

Accessible via WRTA Bus Line. View Schedules

Phone: 508-799-8486
Fax: 508-799-1208
Email Us

Office Hours:
Monday - Friday
8:30 a.m. - 5 p.m.

Stay Connected:
Facebook Icon

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
Contact Us

Facebook, Twitter, YouTube and Instagram Icons
ALERTWorcester Logo  Smart911 Logo
City of Worcester Seal Image Worcester Public Schools Seal Image Worcester Public Library Logo
Home | Login | Disclaimer | Site Map

© 2019 Copyright City of Worcester, MA. All Rights Reserved.

Official City of Worcester, MA Website WorcesterMA.gov