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Services Overview

The following provides an overview of the Division's services:

Board Support

The Division of P&RS, in collaboration with other City departments, provides administrative, analytic and clerical support to the License Commission, Conservation Commission, Historical Commission, Planning Board and Zoning Board of Appeals. In this capacity, the Division processes, reviews and makes recommendations regarding subdivisions, site plans, zone changes, special permits, variances, demolition delay waivers, certificates of appropriateness and other significant land use issues before these Boards.

Development Assistance

The Division of P&RS provides direct customer service to developers, real estate attorneys and residents regarding land use. The Division advises the Assistant City Manager and facilitates negotiations with developers and others to achieve consensus-based solutions. As coordinator of the City's Interdepartmental Review Team and the Application Review Team, the Division provides ongoing assistance and guidance to the development community.

Data Management & Analysis Services

The Division of P&RS serves as a key contributor to the City's GIS network through its management and maintenance of the City's Zoning Map and Official Map. P&RS provides geographic analysis and mapping services to the Division of Economic Development and the Division of Neighborhood and Housing Development. In addition, the Division conducts programmatic analysis for public policy development and land use decision-making.

Program Management & Policy Analysis

The Division of P&RS conducts research and provides data analysis to develop programmatic and policy recommendations for the Assistant City Manager and land use boards. These efforts include recommendations for zoning ordinances and land use regulations, as well as capital improvements, community development, housing and economic development programs.

Neighborhood Planning

The Division of P&RS also provides short-term, small area planning and plan monitoring consistent with the City's long-term plans. Although it is desirable to prepare neighborhood plans for all areas of the City, neighborhoods where significant changes are occurring or are anticipated take priority.

Comprehensive Long-Range Planning

The Division participates in the development of specific functional plans related to transportation, infrastructure and community and economic development. These efforts provide information for strategic land use and policy decisions.

Other Community Involvement

It is important that the Division of P&RS stays connected to the neighborhoods it serves. To do so, staff members attend community meetings, participate on task forces and meet with key stakeholders.

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