For more information, please call Customer Service at 508-929-1300.

The 1st Floor Rear (Plaza) Entrance will be open and manned weekdays between 8 a.m. and 5 p.m. for the following purposes:

• City Hall Employees
• Mailroom Operations
• Deliveries that require signature (e.g. FedEx, UPS):
• 3rd Floor, Room 306
• Bid Drop-Off : 2nd Floor, Room 201

To pay a municipal bill online, go to our Online Payments Page or mail payments for:

Parking Tickets to P.O. Box 15595, Worcester, MA 01615-0595

Excise Tax, Personal Property Tax, Real Estate Tax and Water/Sewer Bills to P.O. Box 15588, Worcester, MA 01615-0588 or pay at any People's United Bank branch if accompanied by the printed tax bill stub. To find the location nearest you, please see their website at www.peoples.com/branches-atms.

For information on vital records (e.g. birth, death, marriage certificates) please call 508-799-1121 or email clerk@worcesterma.gov

For urgent issues requiring the attention of City Hall staff, please contact the appropriate department by phone as listed on our Contact Us Page or by calling the Customer Service Center at 508-929-1300.

For information regarding the Coronavirus, please click the button below or call the Coronavirus info line at 508-799-1019.

Learn More - Coronavirus