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City of Worcester, MA

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Redesigned City Website Launches January 1

For Immediate Release: 12/28/2017 5:36 pm

Worcester, MA (December 28, 2017) - The City of Worcester will officially launch the newly-redesigned http://www.worcesterma.gov/ on January 1.

The new site has been designed with the user experience in mind, to improve navigation and aesthetics of the City's web presence and to make city government more accessible to the public.

"The City website is in many ways the front door to the City of Worcester and we want to make a strong first impression," said City Manager Edward M. Augustus Jr. "Our new website will showcase the fact that Worcester is not only ready for the future, but embracing it."

New and improved features include:

  • A sleeker, more vibrant and concise design focused on making it easier to find what you're looking for faster and more efficiently.
  • Responsive design to allow for easy navigation no matter what type of device you are using (i.e. desktop, tablet, phone, etc.).
  • Improved searchable databases ranging from open checkbook to property records.
  • Enhanced site search functionality and simplified search for archived public meeting materials.
  • Easier navigation including an "I Want To" tab that is a quick way of accessing the most popular information and pages, constituent drop down menus and department topic area "buckets" for easier navigation.
  • Improved transparency with municipal calendar and meeting agenda integration.
  • Visual enhancements and simplified navigation of video archive.
  • Added interactive mapping features using City of Worcester GIS and Google.
  • Re-tooled online customer service center and new drop-off center appointment option.
  • Accessibility enhancements based on best practices.

Users will still be able to submit feedback through the site's online survey as well as send in their favorite Worcester photos for possible inclusion on the new site.

The launch of the new website is the beginning of a constantly evolving process of updates and upgrades. Additional functionality, applications and content are already being developed to continue providing an engaging and useful site for all users.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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