× Several City buildings offering municipal services are temporarily closed from Dec. 24 through Jan. 22.  More Info | Coronavirus Info
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City of Worcester, MA

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Closing of Worcester City Hall, Municipal Buildings Extended to Jan. 25

For Immediate Release: 1/8/2021 1:33 pm

As the result of continued increases in cases of the COVID-19 virus, and out of an abundance of caution, City Manager Edward M. Augustus Jr. has extended the closing of municipal buildings until Monday, Jan. 25.

The buildings were originally closed to the public on Dec. 24 and were set to reopen Monday, Jan. 11.

The closings include City Hall, Worcester Senior Center, Worcester Public Library, Department of Public Works and Parks offices, and 25 Meade St., which houses Inspectional Services, Worcester Division of Public Health and Fire Prevention.

City services continue to be available to the public. The City of Worcester requests that residents and others seeking to conduct City-related business do so online at www.worcesterma.gov, by phone or through the mail.

All municipal bills may be paid online at www.worcesterma.gov/paybill or at any People’s United Bank branch. Be sure to bring your printed tax bill stub. To find a People’s United Bank branch, visit https://www.peoples.com/branches-atms. Payments can also be made to: PO Box 15588, Worcester, MA 01615-0588.

The City Clerk’s Office will offer limited appointments out of the City Hall information booth for in-person marriage intentions, business certificates and vital records on Tuesday, Wednesday and Thursday. To schedule an appointment visit www.worcesterma.gov or call 508-929-1300. The City Clerk’s office is also encouraging all residents to purchase Birth, Death, and Marriage Certificates online at www.worcesterma.gov.

Where feasible, drop boxes have been installed to allow for the deposit of permit applications, including 25 Meade St.

Please note that all permits through Inspectional Services are now available online at www.worcesterma.gov. Building and Zoning Inspectional Services may be reached by phone, Monday-Friday, from 8 a.m. – 4:30 p.m., at 508-799-1198. Housing and Health Inspections may be reached by phone, Monday-Friday, 8:30 a.m. – 5 p.m., at 508-799-1198.

For Fire Prevention, applications and appointments will be taken by phone. Anyone needing Fire Prevention assistance should call 508-799-1822 daily, between 9 a.m. – 3 p.m.

Public Health may be reached by phone, Monday-Friday, 8:30 a.m. – 5 p.m., at 508-799-8531.

To reach Customer Service for the Department of Public Works & Parks, 76 East Worcester St., call 508-929-1300 Monday-Friday, 7:30 a.m. – 5 p.m.

Please note the Worcester Public Library will continue offering access to books through curbside service at all branches. For more information on curbside pickup, please visit https://mywpl.org/?q=article/curbside-pickup. All classes and events continue to be offered online. For more information, visit www.mywpl.org.

• The Main Library will continue operating six days a week, Monday-Saturday, 9 a.m. – 5:30 p.m.
• The Frances Perkins Branch will be open Monday, Thursday and Friday, 10:30 a.m. – 6 p.m. and Tuesday and Wednesday, 9:30 a.m. – 5 p.m.
• Great Brook Valley and the One City One Library branches will allow for two-three days of curbside services at each branch
For additional information, including a list of specific contacts by Department, please visit www.worcesterma.gov. For further assistance, please call the Customer Service Center at 508-929-1300.

For more information about the Coronavirus, please visit www.worcesterma.gov/coronavirus, or call the Coronavirus information line at 508-799-1019.

City of Worcester
Customer Service Line
Monday - Friday
7:30 a.m. - 5 p.m.
508-929-1300
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