CITY OF WORCESTER
Municipal Operations Committee Meeting
Wednesday, March 12, 2008
Department of Public Works & Parks
Convened: 5:37 P.M.
Adjourned: 6:35 P.M.
Konstantina B. Lukes
Clerk of the City Council
David J. Rushford
|Chairperson Frederick C Rushton |
|Councilor Paul P Clancy Jr|
|Councilor Michael J Germain |
Customer Service Center 76 East Worcester Street
|Present Were:||Chairperson Councilor Frederick C Rushton
Councilor Paul P Clancy Jr
Councilor Gary Rosen|
|Also:||DPWP Commissioner Robert L. Moylan, Jr.|
DPWP Director of Customer Service Donna D'Erricco
DPWP Customer Service Staff Ellen Dalbec
DPWP Business Manager Daniel Curtis
City Clerk David J. Rushford, clerk
CUSTOMER SERVICE CENTER
Report of the Committee on Public Works Upon the Communication of the City Manager transmitting informational communication relative to the City Council request to provide a detailed service report of the Customer Service Operations that would include how many calls were answered per seconds and how many issues were resolved to the satisfaction to the caller.
# 17a CC March 11, 2008
Report of the Committee on Public Works Upon the communication of the City Manager transmitting informational communication relative to new services at DPW&P Customer Service Center.
# 17b CC March 11, 2008
Request the City Manager request the Commissioner of Public Works and Parks to provide the City Council with a summary of data from the Automatic Call Distribution module in use at the Customer Service Center, 76 East Worcester Street.